Skip to main content
fige377348
New Participant
December 9, 2025
Question

Unable to Install Meta Horizon Application on Windows 11 PC

My Quest 3 is connected to my Widows 11 PC via a USB 3 link cable.

After the connection between headset and PC got a few times disconnect mid game, I decided to try a repair off the link software with no success.

The software was automatically removed from my system.

to be sure there are no remaining meta code in the system I followed the steps to manually delete left over oculus folders.

After that I downloaded the Meta Horizon Link Application from Meta's webpage.

At the end off the installation  process I get following message:

Restart Computer

Sorry, we encountered an error during installation.

Please restart your computer and try running Link Setup again.

If you still experience issues contact Quest Support

 

Any advice?

 

Regards

    125 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 9, 2025

    Hi there, we understand you are encountering issues with your Quest 3 and for us to further investigate we would like to encourage you to reach out to us privately: 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

     

    We'd love to assist and guide you further and hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      unknownartistsite
      New Participant
      December 10, 2025

      I have exactly the same problem! Put everything back to the way it was before, when everything worked – what else do you need to come up with?!! Stop reinventing the wheel already!!! Don't justify your inaction with pointless improvements.

        damonwestergren
        New Participant
        December 9, 2025

        Hey there, I have this exact same issue

          mac352810
          New Participant
          December 9, 2025

          idem chez moi

           

            wrightpc
            Participant
            December 9, 2025

            I am having the same problem. Meta Horizon Link will not finish installing.

              ozpital
              Inspiring
              December 9, 2025

              Same.

              Install logs contain this error:

              [Error] [09/12/2025 16:58:58] Exception thrown that wasn't caught locally: An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)
   at Daybreak.Core.Native.GetDefaultAudioDevice()
   at OculusDriverInstaller.RemoteAudio.Install()
   at OculusDriverInstaller.Installer.Install()
   at OculusDriverInstaller.EntryPoint.Run(String[] args)
   at OculusDriverInstaller.EntryPoint.Main(String[] args)
[Fatal] [09/12/2025 16:58:58] An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)
   at Daybreak.Core.Native.GetDefaultAudioDevice()
   at OculusDriverInstaller.RemoteAudio.Install()
   at OculusDriverInstaller.Installer.Install()
   at OculusDriverInstaller.EntryPoint.Run(String[] args)
   at OculusDriverInstaller.EntryPoint.Main(String[] args)
                        Error Code: BadImageFormatException
                        Install Step: Unknown
                        Sub Install Step: Exception thrown that wasn't caught locally
                        Severity: Fatal
                        Line Number: 110
                        Caller: Main
                        ODI Version: 1.21.5.0
                        File Path: D:\full-fbsource\arvr\projects\oculus_pc_infra\Support\OculusDriverInstaller\OculusDriverInstaller\EntryPoint.cs


              I hope they release an update soon. I've not found any official word on this issue yet despite several users confirming they are unable to install the software.

                wrightpc
                Participant
                December 10, 2025

                I have the same exception in my logs. I'm in contact with support on it. 

                  Eryxx
                  Participant
                  December 11, 2025

                  Any new info?

                  MIILORENZO
                  New Participant
                  December 9, 2025

                  hey i have the same problem but i have receved it after an update.

                    sambobandy
                    New Participant
                    December 9, 2025

                    I have this exact same issue. Please issue a fix!

                      RunningKangaroo9529
                      New Participant
                      December 10, 2025

                      Same Problem Here....

                        MinimumVerstoppen
                        New Participant
                        December 10, 2025

                        Same issue here....

                          KarlMcD
                          New Participant
                          December 10, 2025

                          I also had an automated update that clearly failed and automatically uninstalled the software. The software will not re-install with the same error that EVERYBODY is getting: "An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)"

                          The installer is broken, and as it is also trying to run as a patch, it is also breaking existing installs. Great pre-release testing here.

                            Show more replies
                            Terms & ConditionsAccessibility statement