Waiting since 3 montths battery and left controllers under warranty : it's a shame !
Hello,
I am writing this post as a last resort because I am completely stuck in an automated loop with the support team, and I need a human being to actually look into my case.
Here are the facts:
- Issue: Left Meta Quest controller battery failure (device still under warranty).
- Action taken: Following support instructions, I shipped my left controller and its battery back to the repair center in mid-March 2026 (nearly 3 months ago).
- Current status: I have received absolutely no updates regarding my replacement.
Every single week, I receive automated, AI-generated emails telling me that my case is "under review" and that the team is "working on it." This has been going on for 12 weeks. No real person is actually handling my file.
I have already filed an official complaint with the French consumer protection agency (SignalConso) and sent a formal legal notice (mise en demeure), but the support tickets keep looping automatically.
Could a Community Manager please step in, escalate this ticket to a real human operator, and ship my replacement controller?
- My Case Number is: 09XXXXXXX
PO : 46XXXXXXXXXX - Shipping Date: Mid-March 2026
Thank you for your help.