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SwayDrFresh
New Participant
December 26, 2022
Solved

Air link missing requirements ethernet connection

  • December 26, 2022
  • 13 replies
  • 37710 views

I'm attempting air link. I meet all the PC requirements. I have the Meta quest 2 connected on a 5 GHz Wi-Fi and the PC is connected through a functional ethernet cable directly to the router... I am however using a Google mesh system, I know that that can apparently make things difficult, but it was never stated it would be impossible. My issue is that even though my computer is clearly connected to the internet with an ethernet cable that functions and allows for PC gaming with all other mediums. When I try the air link it says that one of my missing requirements isn't ethernet connection? The quest link does work with the cable but again still runs into those missing requirements when attempted to be paired with the PC. Any and all help would be appreciated. 

Best answer by MetaStoreHelp

Hey @SwayDrFreshWe notice that you are experiencing some issues with your air link feature. We want you to be able to take advantage of everything the Quest device has to offer. Let's investigate what might be going on.

You are correct that we do not advise using a mesh network when utilizing PCVR features; but, it is achievable. It appears that you are already aware of the disadvantages of this kind of connection. So lets try some internal fixes that might clear some of the network connectivity issues: 

  • Adjust your devices' Wi-Fi channels. 
  • Make sure that for optimal Air link performance that you have the device set to 5GHz band and set it for your headset only. 
  • Ensure that all device drivers are up to date on your PC
  • Update your operating system 
  • Close conflicting programs (McAfee, AVG, Steam VR) 

Try the Oculus Debug Tool :

  • Press Windows + E keys to open the File Explorer. Copy and paste the following path into the address bar, then hit Enter.
  • C:\Program Files\Oculus\Support\oculus-diagnostics
  • Double-click the OculusDebug Tool.
    • Under the category Oculus Link, check if the Enode Dynamic Bitrate Enode is in “Default” status. If not, click on the option and select Default from the drop-down menu.
    • Go on to check if the parameter of Encode Bitrate (Mbps) is “0”. If not, change it to 0.

Please get in touch with us via our help page at this link if these methods don't solve the problem. After you've navigated our channels, one of our wonderful support personnel can assist you further.

13 replies

MetaStoreHelp
MetaStoreHelpAnswer
Community Manager
December 26, 2022

Hey @SwayDrFreshWe notice that you are experiencing some issues with your air link feature. We want you to be able to take advantage of everything the Quest device has to offer. Let's investigate what might be going on.

You are correct that we do not advise using a mesh network when utilizing PCVR features; but, it is achievable. It appears that you are already aware of the disadvantages of this kind of connection. So lets try some internal fixes that might clear some of the network connectivity issues: 

  • Adjust your devices' Wi-Fi channels. 
  • Make sure that for optimal Air link performance that you have the device set to 5GHz band and set it for your headset only. 
  • Ensure that all device drivers are up to date on your PC
  • Update your operating system 
  • Close conflicting programs (McAfee, AVG, Steam VR) 

Try the Oculus Debug Tool :

  • Press Windows + E keys to open the File Explorer. Copy and paste the following path into the address bar, then hit Enter.
  • C:\Program Files\Oculus\Support\oculus-diagnostics
  • Double-click the OculusDebug Tool.
    • Under the category Oculus Link, check if the Enode Dynamic Bitrate Enode is in “Default” status. If not, click on the option and select Default from the drop-down menu.
    • Go on to check if the parameter of Encode Bitrate (Mbps) is “0”. If not, change it to 0.

Please get in touch with us via our help page at this link if these methods don't solve the problem. After you've navigated our channels, one of our wonderful support personnel can assist you further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    SwayDrFreshAuthor
    New Participant
    December 27, 2022

    An enormous thank you for the assistance and the expeditiousness with which it was handled. I'm a father who's completely out of the circle of questions I asked about, but I made sure I did a lot of research before I asked them and even with all the greenery surrounding me and my knowledge of the subject, it was the response given to me by the meta support team that allow me to solve my problem... The issue actually ended up being, which I only discovered by following the tips for adjusting my parameters for the best possible connection and experience that led me to realize I had foolishly left the VPN turned on for our McAfee security which was causing a confliction that made my quest 2 believe that my PC did not have the required ethernet connection. 

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      December 27, 2022

      We are happy that we were able to solve your issue; if you have any problems in the future, kindly get in touch with us. Happy gaming! 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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