Up and Coming

Solved

Can't connect to wifi with latest PTC v2.6 Build 5222268.1570.150

Forum|Forum|3 months ago
July 7, 2026
32 replies
1148 views

Headset is unable to connect to both my 5ghz and 2.4ghz wpa2 wifi networks since it got updated to the latest 2.6 PTC. It doesn't accept the wifi passwords anymore. Disabling the encryption (running my wifi as an open hotspot) makes it connect successfully but that's not a realistic long term solution.

I always expected that eventually something will go wrong with PTC builds but a broken wifi is the worst thing that could have happened. If any of you guys are on 2.6 please share your working wifi connection details. Thanks!

Best answer by xzazirx

The problem should be fixed now. They rolled out a patch for v2.6 and once i updated and restarted, i am able to connect to the wifi. You just need a hotspot to do it or update via tool kit.

B

betavrAuthor

Up and Coming

Forgot to mention the device is a Quest 2.

E

EternalMeat

New Participant

Same problem here. I’ve tried everything other than factory reset. Quest 2 worked perfect then i updated a few hours ago and now it refuses to connect to wifi.

M

Maccyb123

Honored Contributor

That's not good. I've only just official 2.5. I'm not the adventurous type as I'm not in a officially supported country so no warranty!

However, if you'd like to talk to a human Meta Support person directly, here is a link to some options. I hope you get it fixed soon. 🤞🤞🍀

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

D

djgman526

New Participant

I have the same exact issue. Earlier in the day I was using my Quest 2 normally, after taking a break and booting it up again, now I can't connect to my WIFI networks anymore but I can connect with my mobile's hotspot. I've tried factory resetting both the Quest and my router without any improvement. Same with you the only solution I've found is completely removing the wifi password, hopefully this gets fixed soon

Choleni

Honored Contributor

betavr EternalMeat djgman526

Perhaps forgetting your Wi-Fi connection, restarting the headset, and then reconnecting to your WIFI can solve the problem.

It doesn't seem to be a general issue. I spoke with a friend who received PTC v2.6 on his Quest 2 yesterday… his headset connects to Wi-Fi as usual.

E

EternalMeat

New Participant

Doesnt work

Choleni

Honored Contributor

EternalMeat too bad 🙁

Then you can either send a bug report and wait for a fix

or

send a bug report, opt out from PTC and do a factory reset so you are back to v2.5 🤷‍♀️

C

ChrisDRyan

New Participant

Same here (Quest 2), any news about this problem?

M

Maccyb123

Honored Contributor

ChrisDRyan Read the comments in the thread. There is a link there to talk to a human Meta Support person about the problem. I have heard that yuo can use a mobile hotspot to temporarily connect and you can report the bug through the bug reporting tool on the headset. I've also heard a couple of people saying when they removed the password on their WiFi modem they could connect. Not a good idea to do that but you can get back in and maybe get an update to fix it. Good luck!

E

explodingcarrot

Participant

Talking to a human support agent was about as much use as a chocolate teapot when I tried it.

Their response was that it must be a problem with the headset and my only option is to buy a new one, totally ignoring that it's a widespread problem with this new update. How many unnecessary sales have they won themselves with that line of help I wonder??

C

cliffhanger26

Participant

I just spoke to Meta on Whatsapp . . . the short version of a long chat; they had no fix and started talking about the warranty which is not helpful to me as I don't any info on the device as I bought it second-hand.

M

Maccyb123

Honored Contributor

Just hang on. It's a widespread bug, they'll eventually realize it and fix it. If you bought it second hand you still should have the serial number.

C

cliffhanger26

Participant

I really hope you are right, I think they need more than a serial number, proof of purchase etc also. I guess all we can do is sit tight and wait and hope at the moment.

E

explodingcarrot

Participant

I'm getting this problem now as well. Headset refuses to connect to home wifi router, saying to check password and try again. Connects to mobile hotspot just fine. This is incredibly frustrating. I even tried a factory reset, and it still won't work.