Why does nobody reply to my post's? my oculus quest 2 controllers keep acting up The controllers are awful it seems like someone is controlling this thing or someone has been using these controllers my character keeps floating around and going in the wrong direction and on the left controller the menu options keep cycling around different options like duplicate green, lock red this is very irritating and makes it difficult to finish the map I'm trying to make.

Hey everyone! If you haven't already, please read through the other accepted solutions and complete the steps and actions provided. If you're still having issues, please consider reaching out to MetaStoreHelp through a PM. You can do so by visiting MetaStoreHelp's profile and click "Send a Message"! Hope this helps!

CONTROLLER PROBLEMS WITH META QUEST 2 | Meta Community Forums

26 Replies

Replies have been turned off for this discussion

Cookies-N-Scream
Retired Support
2 years ago
Yikes! Sounds like you're dealing with some pretty bothersome tracking issues. Not to worry! I'd love to provide some helpful tips to get you back on track. Please try the following and let me know how it goes:

Clean the tracking cameras on your headset (I recommend a microfiber cloth!), and clean the controllers as well (make sure you don't use any liquids!)

Remove the controller batteries for at least 10 minutes, then replace with a fresh battery

Unpair and re-pair the controllers

I hope this helps!
- daxpowell466
  Expert Protege
  2 years ago
  unfortunately I am having a nightmare with the controllers the left controller keeps clicking down on the green duplicate button spawning loads of objects this is very irritating my character keeps moving in the opposite direction or stopping completely the controllers are not as good as they should be it is difficult to finish the map I am making because the controllers are so bad I will try to replace the battery's as I'm not sure if they are compatible with my device
  - MetaStoreHelp
    Community Manager
    2 years ago
    Hey there, daxpowell466! We completely understand that you're experiencing drift on your left controller. We understand how this is disrupting your gameplay, therefore we'd like to jump in and assist you in getting this resolved as quickly as possible. We'll leave some instructions below for you to increase the deadzone range. Because it has been shown to work in the past with difficulties including controller drift.
    
    For Quest 2 and Quest Pro:
    
    From your headset, select Settings.
    
    Select Controller Settings.
    
    Under Joystick Deadzone and Range, select the joystick you're having an issue with.
    
    Follow the on-screen instructions to recalibrate the joystick deadzones.
    
    Note: When your controllers are turning on, make sure the joysticks are resting in their neutral position.
    
    Please let us know how it goes so we can determine if any additional steps are required!
- mason052611
  Honored Guest
  2 years ago
  my right controller will not connect, what do i do?
  - Cookies-N-Scream
    Retired Support
    2 years ago
    Is it just your right controller, or the left one as well? I recommend taking the battery out for around 2-3 minutes and then put in a new battery just to see if any lights come on. If the controller lights up you can try pairing again, but if not you'd want to reach out to the support team. You can shoot a PM over to MetaStoreHelp, or create a ticket through the support site. Hope this helps, friend!!
Kswan86
Honored Guest
2 years ago
Brand new batteries, but my left controller won’t connect. Headset says my controllers not alive.
- MetaStoreHelp
  Community Manager
  2 years ago
  Hello there daxpowell466 and Kswan86! We see you both are having some issues with the Meta Quest 2 Touch Controllers. Not having a device work as intended can be very inconvenient, and we would love to assist you both as much as we can with figuring out the controller issue.
  
  Here are some troubleshooting steps we would like you both to try:
  
  Remove the batteries for 15 minutes or more to reset the firmware.
  
  Make sure there are no reflective surfaces around, and check to see if the room is well lit for the headset to pick up the surroundings.
  
  Unpair and repair the controllers.
  
  Hard reboot the headset to get rid of any kinks it may have:
  
  Hold down the power button until you see the shutdown button.
  
  Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  
  Use the volume buttons on your headset to highlight Boot Device and press the power button.
  
  Use the volume buttons on your headset to highlight Yes and press the power button.
  
  As for daxpowell466, can you let us know of the following:
  
  Is the issue you are experiencing only happening in certain games or in all games and apps?
  
  Does the issue occur randomly after awhile, or is it constant?
  
  How long has this been going on?
  
  Please let us know. We hope to hear from you both soon!
  - PBBAOFTN1
    Honored Guest
    1 year ago
    Hey meta whenever I am at the login page for my oculus to select the user my controllers do nothing when I try to use them but when I do anything else there work perfectly fine and solutions maybe
- jmryansound
  Honored Guest
  1 year ago
  Hello, I was able to finally fix this issue by cleaning the silver negative cylindrical pin inside of my controller's battery port. I bet if you removed your battery in both controllers, the one you are having issues with will have a cloudy/dirtier pin than the working one. Just scrape/wipe that one off. I wanted to share this tip because I have not seen any meta mods suggest trying this yet.
Underdeck
Explorer
2 years ago
My right controllers tracking doesn’t work at all. It’s 2 feet above me and there’s three lights on that aren’t visible to the eye. The only button that works are the oculus button
Pokichu
Honored Guest
1 year ago
my controllers are pressing random buttons when I’m not even pressing them, can you please fix it
- TheeScientist
  Retired Support
  1 year ago
  Hey, Pokichu! It's great to see you as part of the community. I'm glad you're here! I recommend removing the batteries from the controller for about 30 seconds to 1 minute. This will help reset the controller. If you're still facing any problems, shoot a PM to MetaStoreHelp and they'll be more than happy to assist you. Please select their name to get to their profile page, or click here. Next, click "Send a Message" to privately message them! Please remember, you must be signed into the community first to send them a private message.
pengi.gamer
Honored Guest
1 year ago
my right controller isnt waking up i took the batteries out and it still wont work
WootM4ge
Retired Support
1 year ago
Hey everyone! If you haven't already, please read through the other accepted solutions and complete the steps and actions provided. If you're still having issues, please consider reaching out to MetaStoreHelp through a PM. You can do so by visiting MetaStoreHelp's profile and click "Send a Message"! Hope this helps!

Forum Discussion

CONTROLLER PROBLEMS WITH META QUEST 2

26 Replies

Related Content

Quest 3 Updating problem

Quest Controller problems using Air Link and Link Cable.

Quest 2 controllers not working

how to setup quest 2 without controllers

Quest Pro left controller not work/pairing - V71(controller update)