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How to pair quest 2 to multiple phones

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I own a Quest 2. I made an account, paired my phone with the code, and it was set. I made another account for a family member, but when they download the app and try to pair their phone on their account, the code does not show up. Any ideas?

MetaStoreHelpAnswer

Community Manager

Hey StarwarsFan2.0. If you're wanting to disconnect your account from the headset to pair someone else's, you'll need to factory reset the headset. This will allow someone else to setup the headset with their account and. If you have anymore questions, just let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hey Slosshy! Your Oculus Quest 2 can only be paired to one mobile device at a time, which is most likely the cause of the lack of code.

If you need any further assistance getting your device paired, please feel free to look at this troubleshooting article or reach out to us by creating a support ticket here!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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sibrit

New Participant

Does that mean you can only cast the Quest 2 to the same phone it was paired with? That's extremely short-sighted. I may not be home or my phone may be out of charge but we still want to watch our child play. And while we can have multiple accounts, how do I share my paid content with the other members of my household? I do not want to have to install 3 copies of Beat Saber, one for each of us.

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sibrit

New Participant

Thanks for the response. In this world of IoT, it shouldn't be a requirement to pair with a single phone. I certainly don't have any issues using our other smart home devices from multiple phones. The common situation is that I need to pair to the headset in order to purchase content, but if my kid comes home with her friends, they can use the headset as she has a Meta account, but she can't cast the VR to the TV for her friends to watch. At least not until I get home. Any chance Meta are going to change that?

As for the app sharing, how is that done? For example, looking at my Library using the Meta Quest mobile app, I can see Beat Saber and go to the details, see the add-ons I've purchased, and have options to Launch or Gift, as well as ... which allows me to Invite People, Send Referral Link, Share, and Flag.

Well, Share just shares the URL for the Experience. Invite sends out the invite to other people with headsets, Referral link is so someone else with a headset can get a discount, and flagging is for apps that break content rules.

There is no option to add secondary accounts that can play my primary account games while using the headset.

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PITTCANNA

Honored Contributor

look in settings in the quest menu

system, then look at about, this has your pairing code.

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qRelaxzs

New Participant

where??

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tendies69420

New Participant

Doesn't make sense that the quest 2 can have multiple accounts logged in but cannot be paired with multiple devices. It is absolutely a big "F- you" to its customers and terribly lazy marketing ploy to get people to buy more quest 2 - but wait, the quest 2 isn't even in stock regularly.

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Bennyboibtw

New Participant

same thing happend to me someone said factory reset the quest

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lacrossj

New Participant

So Meta's solution to how can my wife stream to the tv whenever I'm away is to do a factory reset each time.

Btw when I'm trying to pair her account, maybe a little message like "hey you can't do that because it's paired with another device" instead of just sitting there endlessly trying to connect causing me to spend an hour of research trying to troubleshoot

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Marco55024

New Participant

That's the exact message I get - something like "you cannot pair your phone, this device is already paired to another phone" I don't know why you aren't getting this message, other than Meta is just severely **bleep**ed and not able to handle coding the headsets according to how they are used.

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sibrit

New Participant

It seems some Quest 2 owners are claiming that in the past it was possible to have the same headset connected to 2 phones simultaneously, but now that is no longer possible.

I can believe this, as it is the Meta Quest app that does nothing if you enter the 6 digit code you can see for the headset and that is already used in a connection. Since the app is now called Meta Quest, presumably it was called Oculus Quest before, perhaps there was a "feature" that was removed in some update in the last 12 months?

I assume a hard reset of the headset would remove the connected phone, even if you no longer have that phone?

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sibrit

New Participant

The "solution" to the OP given by Meta is that it is not possible, but I'd like to know whether it is a technical impossibility, which seems unlikely if older versions of the app and/or firmware allowed it, or a conscious business decision by Meta, in which case, as a Meta customer, I'd like to know the reasoning.

I've added my wife and child as secondary accounts so I can share my library with them, now I want them to be able to connect their phones to the headset so they can perform some actions, such as Cast their VR sessions or use their phones as a Keyboard in VR, without me needing to be home.

We're not talking about full functionality of the primary account, which allows changes to the PIN, account settings, payment methods or installing updates. Just a very small subset that still requires pairing/linking to the headset.

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Rollo9876

New Participant

I got a new phone and no longer have the one I initially paired with my oculus do I have to do a factory reset to pair my new phone this seems ridiculous that you would expect a factory reset when upgrading phones. Please tell me this is not the case

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acebase31337

New Participant

I would like an answer to this question as well, I plan on getting a new phone. Will I have to reset the Oculus just to pair it to my new phone? If so that is outrageous....

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RoosterWave

New Participant

Sad...

I put the app on an old broken phone I didn't care about just to get through the setup quicker. didn't realize at the time how poor of a choice that was. tried pairing my quest with my actual real phone for casting and now I'm here and disappointed. there's no reason I shouldn't be able to cast to anything I want. Meta has such a bad scene of direction when it comes to the openness of their hardware, and it will catch up with them in the market eventually. Literally as soon as someone figures out how to wipe the OS and replace with with Linux, I'll do it.

MetaStoreHelp

Community Manager

Hey there RoosterWave. We noticed you're having some trouble with casting from your Quest to your phone, as long as your headset is paired to your phone and you are signed into your admin account on the app you should be able to cast just fine. If you didn't know you could also cast from your headset to a web browser, all you need to do is log into your account on Oculus.com/casting. Once you're logged in you can select the menu button on your controller and select the camera, then you'll select cast and cast to computer.

Now we know you were having trouble pairing to your main phone, if you still can't cast after signing into your admin account you may need to perform a factory reset on your device. After you reset the device all you'll need to do is pair to your main phone during setup, don't worry a factory reset wont make you lose any of your games and apps as all of your information is saved to the cloud.

If you have anymore questions please let us know, we're always happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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