Forum Discussion

Skunch_Skunch's avatar
Skunch_Skunch
Explorer
2 years ago
Solved

Meta quest 2 pairing code not working

I have put in the code that my occulus has given me, but it always says it could not be found. I have tried every possible solution that has been given to me by the app.

 

App (Mobile)
Meta Quest 2
Quest 2
  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Hey there, Skunch_Skunch. We can definitely understand how concerning it would be for your headset to not pair correctly with the app, and we'd be glad to help out! Here's some steps to try out to see if they help, let us know how it turns out! 

     

    • Ensure the phone's Bluetooth is turned on and the headset is turned on.
    • Ensure the app and headset are using the admin account, and not an additional account.
    • Clear the Bluetooth cache on the phone. (see below)
    • Power cycle the phone and the headset.
    • Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
    • Uninstall and reinstall the Oculus application on the phone.
    • Ensure the phone and headset are connected to same wireless network.
    • If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
    • Try using a different phone.
    • Factory reset the headset. (See below)

    Bluetooth information may vary from device to device.

    On an Android device
     

    • Open Settings and go to Apps.
    • Go to Bluetooth
    • Tap on Storage and Clear Cache.


    On an iOS device
     

    • Open Settings and select Bluetooth.
    • Forget every Bluetooth device in the My Devices list using the "i" icon.
    • Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

     

    Factory reset From the Headset:
     

    • Power off the headset.
    • Press and hold volume down & Power.
    • This will boot into the USB Update Mode menu.
    • Press volume button to move selection, press power button to make the selection.
    • Navigate to Factory Reset and press the Power button.
    • The device should now begin the Factory Reset process.

    We'll be looking forward to hearing back from you! 

  • TheAntiSocializer's avatar
    TheAntiSocializer
    1 year ago

    Hey everyone! Just jumping in here to note that I'll be locking this thread in particular since it is now over a year old. If you're currently running into issues with your headset not being able to pair with the app, I did mark one of supports responses with some things to try. Everyone should be able to see it on the first page. 

    Along with those suggestions, I'd definitely recommend reaching out to MetaStoreHelp through private message or a support ticket. They might be able to look into some warranty options.

    Otherwise, you can also feel free to make a new thread in the Get Help boards.

    Thanks!

46 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey there, Skunch_Skunch. We can definitely understand how concerning it would be for your headset to not pair correctly with the app, and we'd be glad to help out! Here's some steps to try out to see if they help, let us know how it turns out! 

     

    • Ensure the phone's Bluetooth is turned on and the headset is turned on.
    • Ensure the app and headset are using the admin account, and not an additional account.
    • Clear the Bluetooth cache on the phone. (see below)
    • Power cycle the phone and the headset.
    • Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
    • Uninstall and reinstall the Oculus application on the phone.
    • Ensure the phone and headset are connected to same wireless network.
    • If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
    • Try using a different phone.
    • Factory reset the headset. (See below)

    Bluetooth information may vary from device to device.

    On an Android device
     

    • Open Settings and go to Apps.
    • Go to Bluetooth
    • Tap on Storage and Clear Cache.


    On an iOS device
     

    • Open Settings and select Bluetooth.
    • Forget every Bluetooth device in the My Devices list using the "i" icon.
    • Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

     

    Factory reset From the Headset:
     

    • Power off the headset.
    • Press and hold volume down & Power.
    • This will boot into the USB Update Mode menu.
    • Press volume button to move selection, press power button to make the selection.
    • Navigate to Factory Reset and press the Power button.
    • The device should now begin the Factory Reset process.

    We'll be looking forward to hearing back from you! 

    • Panteranera's avatar
      Panteranera
      Honored Guest
      1 year ago

      I’ve tried all this and still doesn’t work. It sees there is a headset to pair, it accepts to code and as it’s pairing it gives me the error message. I’ve tried all the above unsuccessfully. 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        1 year ago

        Hello dream_vr11. We're bummed to hear that you're not able to pair your Quest 2. We'd love to assist with getting this issue resolved and you back to gaming! We appreciate you attempting those troubleshooting steps and we have just a few more we'd like to exhaust:

         

        • Make sure both devices are updated to the latest versions
        • Make sure both devices are connected to the same Wi-Fi (If you have a dual band network, these devices must be on the same frequency)
        • If your headset is being used by multiple people, you may need to log out and back into the Meta Quest app.
        • Factory reset

        Once you're able to give these a try, please reach back out to let us know what worked! We look forward to hearing from you soon! 

    • Jeffnmu's avatar
      Jeffnmu
      Honored Guest
      1 year ago

      I have also done all of these steps and additional more complex troubleshooting steps, including using older versions of the Android app. I do not have an IOS device to try with. Very disappointing. The advice I was given from a personal ticket was to buy a new headset or refurbished. Sad that a software issue borks these headsets and Meta does not claim ownership. 

    • JohnnyGPulseJet's avatar
      JohnnyGPulseJet
      Member
      1 year ago

      I'm having the same problem, are you serious about these recommendations?   

      Power cycle the phone?
      Try using a different phone?
      Factory reset the headset?!

      Is anyone in the Meta dev team looking at this?    They should be absolutely ashamed.


      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        1 year ago

        Hey there, JohnnyGPulseJet! We can understand that your headset not pairing prevent you from having fun with your device, and we are always here to help as best as we can. The steps provided here in the thread may seem not related or general troubleshooting, but to eliminate all possible causes we do need to make sure everyone tries these basic steps before looking into issues with the device itself. If you have tried the steps listed in this thread and still have issues, please reach out over a private message so we can work with you further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        If you still need assistance, we hope to hear from you soon!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey there, Skunch_Skunch. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

    • Drinkdragonz's avatar
      Drinkdragonz
      Honored Guest
      1 year ago

      good morning, good afternoon or good evening apparently I am not the only one with the same problem and I am glad on the one hand that I am not the only one and it saddens me that this is happening to all of us.. i have been trying to solve this problem for more than 2 weeks from many sides but I have not been able to do it just because the pairing system i.e. the 5 digit code does not work for me and I don't know if when buying other glasses I will have the same problem,., but seeing that if there is a solution gives me hope to fix my glasses.. i'm following the steps and I deleted the bluetooth cache, but I have a doubt that it is the one that indicates that both the cell phone application and the headphones are using the "administrator" account and not an additional account could you explain this point that I did not understand please. to continue with the solution process and tell them if it worked out or not.

      i am waiting for your reply

      • Drinkdragonz's avatar
        Drinkdragonz
        Honored Guest
        1 year ago

        Hi I just read a post from a user that shows step by step how you can pair the viewer.. but I got to a point where the viewer must be connected to the home wifi network and to me that point does not figure me out shows me another problem; that is updating my glasses to an updated Firmware version and when I try to update the firmware manually by ms-dos and by a program called Sidequest.. the viewer can be updated manually.. but to do that I must have the "developer" option activated from the mobile application in "Viewer configuration" the problem is that when I enter the mobile application that option comes out "disabled" since another person explained to me that that happens because the headphones are not 100% linked to the application and there it pulls me back to the first problem that is the issue of "Pairing the viewer with the mobile application using a 5 digit code" that does not work for me, because when I do it throws me a warning saying " connection error to the viewer" or not found..  and there I get stuck again.. I am sad and disappointed because I find a solution and then another obstacle presents itself in this daring taking away the hope of fixing my headphones. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hello Anonymous! We hate to hear that you're having this issue as well! Were you able to follow the steps posted above? Reach back out to us and let us know if you were able to try them and if they helped! We look forward to hearing back from you!

      • chipsguyger's avatar
        chipsguyger
        Honored Guest
        1 year ago

        I’ve tried all of them over and over again. It still will not pair.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 year ago

    Greetings again, Anonymous! We just wanted to check in with you and see if you still needed any help with the issues you were having with paring codes not being received by the Quest 2 device. If you still need any assistance, please feel free to reach back out to us at any time! Have a great day!

  • dream_vr11's avatar
    dream_vr11
    Honored Guest
    1 year ago

    Facing the same issue here. I’ve tried all the possible solution steps provided and none of them worked out.

    Feeling frustrated because my son was using his oculus normally then all of sudden an error on account center was kicking him out from the games followed by an error. After a while we decided to factory reset. Now, we cannot pair at all.

    PLEASE HELP!

     

  • dream_vr11's avatar
    dream_vr11
    Honored Guest
    1 year ago

    things we’ve already done:

    •used both android and iOS (3 phones + 1 ipad)

    •reset router

    •power off and on devices and headset

    •created a new meta account

    •fully charged the devices

    •did the entire process of pairing while the devices being charged at the same time

  • TamperedMarioBros's avatar
    TamperedMarioBros
    Honored Guest
    1 year ago

    Did you ever find a fix for this? currently experiencing the same thing and i've done just about everything i know to do and we cannot get the headset to repair back to the phone. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey there, @TamperedMarioBros! Absolutely no user should have to continue dealing with pairing issues preventing them from accessing their games and apps, so we'd like to look into this situation for you! Could you please provide us with a list of troubleshooting steps you've taken so far? We would also appreciate it if you ensured that you completed the following:

      • Make sure both devices are updated to the latest versions
      • Make sure both devices are connected to the same Wi-Fi (If you have a dual band network, these devices must be on the same frequency)
      • If your headset is being used by multiple people, you may need to log out and back into the Meta Quest app.
      • Factory reset

      Once you're able to give these a try, please reach back out to let us know what worked! We're looking forward to your response!

  • chipsguyger's avatar
    chipsguyger
    Honored Guest
    1 year ago

    I’ve tried all of the below and can still not pair my headset to the app. Considering how much these things cost, it should easily be able to pair, and this is absolutely brutal and beyond frustrating on the headset. It gives me my code to pair the head to parrot, I put the code in and it says no headset found. I’ve tried everything that you guys want me to do and it still doesn’t work. I’m not sure what else to do at this point. 

     

    If anybody has any suggestions about how to make this thing work and properly pair, I am all ears because at this point I am I am about to just give the thing away

    • rhianna936's avatar
      rhianna936
      Honored Guest
      1 year ago

      I had the same problem I contacted meta support and they sent shipping labels so I could send my headset back and they are sending a new one this was very recent as well as I’m shipping my one that won’t pair tomorrow it seems to be a hardware issue and a very common one that a lot of the time can’t be fixed 

  • PapaChise's avatar
    PapaChise
    Honored Guest
    1 year ago

    The solve for this problem:

    1. Put on your headset
    2. Go to settings (bottom left where you see the time, wifi icon, battery life)
    3. In the search bar of settings, type "Pair"
    4. Click Pairing code (takes you to the "About" page in settings) -- your pairing code will be right there.
    5. Type that into your phone app

     

    This was brutal to figure out but i found a youtube video from a guy named Zimtok5 (go subscribe to him or like the video if you want to thank someone).