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Snuxy
New Participant
January 6, 2026
Question

Meta Quest 3 Locked State.

One day, randomly my Quest 3 randomly crashed. Under device info it says "Locked State: Locked". And I want it unlocked, I have all the credentials I need to prove that I own the headset.

    8 replies

    SnuxyAuthor
    New Participant
    January 6, 2026

    Also I have the receipt.

    steve40
    steve40
    Honored Contributor
    January 6, 2026

    Contact Meta Quest support here.

    How long have you had your headset and where did you buy it from? Some headsets sold on eBay or unauthorized retailers etc are stolen, and Meta can remotely blacklist them. This is unfortunate for the innocent buyer, when the headset suddenly stops working. If this is your situation, Meta won't help you and you will have to approach the seller for a refund.

    Another thing that anecdotally can cause the crash is moisture damage from excessive sweating:

    Quest 3 lock state | Meta Community Forums - 1324590

    Quest 3: Problems with sweat - 1185125

    SnuxyAuthor
    New Participant
    January 6, 2026

    We cleaned some moisture and it was bought last July 1st from best buy.

    steve40
    steve40
    Honored Contributor
    January 6, 2026

    EDIT: I incorrectly assumed that you meant you are locked out from being able to use your device, which I don't believe is the case.

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