Forum Discussion

CrystalBlue1618's avatar
CrystalBlue1618
Honored Guest
2 years ago
Solved

Meta Quest app - stuck on the "Pair a new device" screen

I'm stuck on the "Pair your headset with the Meta Quest app to continue." step during the Meta Quest 3 setup. The smartphone app tells me to "Allow permissions", which I have already done. I have "Use precise location" enabled as well. Pressing the blue "Continue" button does nothing. The Meta Quest 3 button is greyed out. I have a code displayed in the headset that I'm supposed to input somewhere in this app. What do I do?

My Meta Quest app is up to date. I have already installed all system updates on my smartphone. My smartphone and Meta Quest 3 are on the same WiFi network.

See screenshots:

 

 

 

Error
Headset
Headset Pairing
Meta Quest 3
Meta Quest App
Mobile app
Pairing
  • Nanasiah's avatar
    Nanasiah
    2 years ago

    I had the same problem. Make sure your location is turned on from the swipe down panel. 

7 Replies

  • Nanasiah's avatar
    Nanasiah
    Honored Guest
    2 years ago

    I had the same problem. Make sure your location is turned on from the swipe down panel. 

    • The.Germ's avatar
      The.Germ
      Honored Guest
      2 years ago

      thank you so much this was the problem i was having and turning on location fixed it. 

    • JP_CG's avatar
      JP_CG
      Honored Guest
      9 months ago

      Thanks! Dumbest issue ever - any other application I have used so far requiring location ... well tells you to now enable the location 🙄

  • Reedhbrnj's avatar
    Reedhbrnj
    Honored Guest
    2 years ago

    Uhm It still doesn't work for me and it still does nothing

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hi Reedhbrnj,

       

      Thanks for reaching out to Meta Quest Support! We understand you're having issues with pairing your headset to the Meta Horizons app. We'd love to help you sort this so that you can get on with enjoying your VR experience!

       

      Firstly, please could you confirm if you're able to see the pairing code? If not, we would recommend trying the following steps:

      1. Ensure the mobile app and headset are on the latest available version
      2. Ensure your phone and headset are connected to the same network, on the same frequency
      3. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)

      Thanks in advance! We look forward to hearing back from you and being able to help you further.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey Reedhbrnj ,

       

      We wanted to check in and see if the steps above resolved your issue? 

       

      Our DM's are always open if you need more help . Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.