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CrystalBlue1618
New Participant
February 18, 2024
Solved

Meta Quest app - stuck on the "Pair a new device" screen

  • February 18, 2024
  • 9 replies
  • 22329 views

I'm stuck on the "Pair your headset with the Meta Quest app to continue." step during the Meta Quest 3 setup. The smartphone app tells me to "Allow permissions", which I have already done. I have "Use precise location" enabled as well. Pressing the blue "Continue" button does nothing. The Meta Quest 3 button is greyed out. I have a code displayed in the headset that I'm supposed to input somewhere in this app. What do I do?

My Meta Quest app is up to date. I have already installed all system updates on my smartphone. My smartphone and Meta Quest 3 are on the same WiFi network.

See screenshots:

 

 

 

    Best answer by Nanasiah

    I had the same problem. Make sure your location is turned on from the swipe down panel. 

    9 replies

    NanasiahAnswer
    New Participant
    February 19, 2024

    I had the same problem. Make sure your location is turned on from the swipe down panel. 

      TheGerm1396605
      New Participant
      February 21, 2024

      thank you so much this was the problem i was having and turning on location fixed it. 

        Reedhbrnj
        New Participant
        October 5, 2024

        Uhm It still doesn't work for me and it still does nothing

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        October 5, 2024

        Hi Reedhbrnj,

         

        Thanks for reaching out to Meta Quest Support! We understand you're having issues with pairing your headset to the Meta Horizons app. We'd love to help you sort this so that you can get on with enjoying your VR experience!

         

        Firstly, please could you confirm if you're able to see the pairing code? If not, we would recommend trying the following steps:

        1. Ensure the mobile app and headset are on the latest available version
        2. Ensure your phone and headset are connected to the same network, on the same frequency
        3. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)

        Thanks in advance! We look forward to hearing back from you and being able to help you further.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Vasili85
        New Participant
        April 18, 2026

        i also cannot connect devices..cannot enter that code to meta app..dont know where is that..i press pairing and everything is on and i mean everything locatiob,bluetooth,.....still nagging to me about location and goes straight to settings by itself..im already thinking to sell this crap back.. 

        meta horizon is the app but telling me about oculus...wtf????

          Choleni
          Choleni
          Honored Contributor
          April 20, 2026

          Hi Vasili85​ 🙂

          maybe try this:

          For those who are stuck with pairing Quest 2/3 to the Meta Horizon app

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