Forum Discussion

Kotbs's avatar
Kotbs
Honored Guest
5 months ago

Quest 1 connecting to meta horizon app but stuck on safety screen

Hi, i recently got a pair of quest 1s and i have been trying to connect them to my phone so i can get them set up on my pc. I followed what the app and headset said to do. But whenever i reached the safety explaination page I get stuck there. There is this 1 minute long video and it just keeps looping, and i can't click anything. I can either mute the volume, skip the video, return to the previous step, or just back out completely from the setup and have to start over again. If someone has a solution for this or knows of a fix, please let me know. 

App (Mobile)
Headset
Quest 1

3 Replies

  • Borgor76's avatar
    Borgor76
    Honored Guest
    2 months ago

    Thank you! I've been having this exact issue today!

    I used to have an ovulus account and app and never had any issues, but I hadn't used my headset in a couple of years so unfortunately lost my account (pain in the arse Facebook/Meta).

    Anyway I'm glad to finally know what the issue is and potentially fix it myself. But I wonder why they recognise the Q1 on yhd current app software and have renders of it etc if it's not supported? And why on earth doesn't it tell you it's no longer supported in current versions!?

    Anyway I'm off to try the fix!

    • Choleni's avatar
      Choleni
      MVP
      2 months ago
      Borgor76 wrote:

      And why on earth doesn't it tell you it's no longer supported in current versions!?

      Maybe because Meta doesn't know it?😅

      I think, devices that aren't supported anymore just fall over the edge of engenieers view and they don't even recognize that the setup of the Quest 1 no longer works.

      Luckily, there are smart people outside finding workarounds like this one.

      Good luck for setting up your Q1🤞