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SolidRye's avatar
SolidRye
Honored Guest
5 years ago

Quest 2 - Connected to wifi but suddenly "No Internet"

This issue just popped up on my new Quest 2. Was working for since launch no problem. Suddenly tonight no matter which network I join I get the "no internet" message. Internet is working fine on my router as I'm typing this on a computer connected to the same. Also in the app it says "Failed to connect to Oculus servers" and when I try and set/forget the network through that it just hangs and then says "Something went wrong. Please Try again" over and over.

Anyone have any fixes? I tried restarting the headset multiple times.
no internet

57 Replies

  • Anonymous's avatar
    Anonymous
    5 years ago
    I

    SolidRye said:

    This issue just popped up on my new Quest 2. Was working for since launch no problem. Suddenly tonight no matter which network I join I get the "no internet" message. Internet is working fine on my router as I'm typing this on a computer connected to the same. Also in the app it says "Failed to connect to Oculus servers" and when I try and set/forget the network through that it just hangs and then says "Something went wrong. Please Try again" over and over.

    Anyone have any fixes? I tried restarting the headset multiple times.



    I have the exact same  problem and  i did All what you can think of :

    1- restarted Headset / internet any connected devices on the WiFi .
    2- updated all devices to last update till 29/10/2020.
    3-  Even Factory reset my Oculus quest 2.
    4-Note that i have other devices connected normally to same WiFi and  working  totally fine .
    5- used phone app to connect WiFi and reinstalled apps and  updated  it still shows  "Failed to connect to Oculus servers"
    Did forget and re connect .
    6- changed WIFI hz  between 2.4 hz & 5G .
    With all of that it always show  ( Connected - No internet ) in the headset and  in app "Failed to connect to Oculus servers"
    My last fix was to change  the WIFI router / Adapter
    And  it works on an old WIFI adapter i had before  on 2.4 hz. As it looks like the problem in software not hardware and some of the current / new WIFIs/Adapters  Oculus Quest have  problem with i was using TP-Link WiFi 6 AX3000 PCIe WiFi Card (Archer TX3000E)
    To have Wifi 6 and be able to use Virtual Desktop and play PC games  wireless  , but i guess there is something wrong with Oculus Quest 2 that it cant  use the internet  that connected to from some types of  WIFI/Adapters  and  need to be fixed in the software i believe.

    Is any one have different fix/ solution or how to re-connect it with this same routers/adapter without using different  one or old one  ?



  • benq666's avatar
    benq666
    Honored Guest
    5 years ago
    I'm also using the "TP-Link WiFi 6 AX3000 PCIe WiFi Card (Archer TX3000E)" and get the same problem, it connects just fine, but it says Connected - No internet. I have my notebook connected to the same network and it gets excellent connection quality (though it's connected via ac band, not ax). So it seems it might be something with how oculus interacts with the wifi card itself. I'll need to try something else to compare, I'll leave a comment here once I get some results.
  • jumpthenfall's avatar
    jumpthenfall
    Honored Guest
    5 years ago
    I think it may still be the old problem with mesh routers. My Quest 1 keeps dropping wifi, which is very annoying, but I've got used to it. It would be very disappointed if they haven't fixed it on the Quest 2. If you have mesh routers, you'd better not buy Quest.
    • Plongus's avatar
      Plongus
      Honored Guest
      3 years ago

      This is confusing because when I first got my Quest 2 I used my mesh router and the WiFi Worked fine, but after its latest update like last month it just started with connected-No Internet. I've tried everything as well to no avail.

  • benq666's avatar
    benq666
    Honored Guest
    5 years ago
    Okay, so I've got myself a dedicated router (namely the "tp-link archer ax10 or ax1500"). After setting it up, I get constant 1200mbps connection and everything runs perfectly fine. I've also noticed that you can enable the just the ac mode on "Archer TX3000E" (the pcie card), and then quest 2 connects to it just fine and the internet is working. But, every now and then, the connection suffers a series of stutters that continue for around 10 seconds. After that it works fine for several minutes. The overall bandwidth is around 800mbits this way.

    If you want to know more about the overall setup and other details, I've used these two sources of information to achieve the current stable wi-fi connection with low latency:
    1) https : //www.reddit.com/r/OculusQuest/comments/je4lhi/guide_for_buttery_smooth_vd_over_wifi/ (search for "Guide for buttery smooth VD over Wi-Fi" on reddit, if the link doesn't work).
    2) https : //youtu.be/lUl4BPnqbkE (search for a video named "Oculus Quest 2 Virtual Desktop A PROPER Setup Guide!" by Karl Gosling, if the link doesn't work).

    One last note, according to one of the sources above, not all tp-link routers are equally good. If you want more details, search for a video on youtube named "Oculus Quest 2 BEST Router For Virtual Desktop!" by the same guy.

    Hope this helps. Good luck!
  • C0nn0r05's avatar
    C0nn0r05
    Honored Guest
    5 years ago
    I have the same issue, it was working fine since Christmas until yesterday . The wifi keeps disconnecting and I have 5 gz.
  • RedNedward's avatar
    RedNedward
    Honored Guest
    5 years ago
    I had the same problem and I was able to fix in a sort of weird way, but it worked. I used the Oculus app on my phone to begin casting my oculus quest 2 to my phone, this seemed to force my quest to connect to the internet. There were then some tracking problems and I had to restart but no problems since.
  • Helo_one's avatar
    Helo_one
    Honored Guest
    4 years ago

    I am having the same issue.  I am using Google Home Wifi and it says connected to Wifi, no internet connection.
    All my other devices in the house are working fine.  It seems to just start happening within the past week.

     

    • JAYo_o's avatar
      JAYo_o
      Honored Guest
      4 years ago

      Did you fix it? I’m having the same problem and I just got it for my b day. Worked perfectly until last night 

    • DMKPDX's avatar
      DMKPDX
      Honored Guest
      4 years ago

      Same on those details - ever get this resolved?

  • patoutthere's avatar
    patoutthere
    Honored Guest
    4 years ago

    I have the same problem... is there any way of getting support to chime in here? Do you have support? This needs to be fixed... pretty useless if I can't get on the internet. 

  • Anonymous's avatar
    Anonymous
    4 years ago

    I am having a similar issue, the headset, phone app, and pc app are telling me no internet. if I use my mobile hotspot the headset and phone app work just fine. (this seemed to start after v28 for me) I just downloaded the star wars "may the 4th be with you" bundle and installed it and after that this started happening. 
    V28?
    Air link?
    ADB over wifi / Developer mode?

    Unreal Engine 4 projects?
    Logitech M830?
    Anker Charging station?