Quest 3/ Air Link stopped working/ No connection to PC/ PC found but Start Button is greyed out...
I've been using the Quest 3 for almost 8 months now, and before i used the Quest 2 without any problems via Air link/same router/same PC...
This Saturday I'm playing Borderland 2 VR and on Monday the Quest 3 can no longer connect to the PC without any reason.
If I want to activate Air Link via the Q3, my PC is displayed in the Air Link Menü as before, but the Start Button for Air Link remains gray and it says "not connected".
I've already tried everything:Hard reseting the Headset, factory reset, router reset, PC & Quest 3 reset, Meta Quest Link restart via the beta menu in the PC Oculus APP, repair function of the Meta Quest APP, firewall completely switched off but nothing...
Then I read that you should completely delete the Oculus software with all folders and reinstall it.
I did that and lo and behold it worked, for exactly ONE day....
When I booted up my PC today and started Quest 3, the same problem...
The PC is displayed but the start button to start Air Link remains gray and it is not connected.
WHY?
Do I have to completely uninstall the software every time, including all folders, then reinstall it in order to be able to play via Air link for exactly ONE day, which has worked for over 3 years before (Quest 1, Quest 2, Quest 3) without any problems?
The connection works immediately using the original Meta Quest Link cable.
Virtual Desktop APP works also...
PLEASE Help!
Hello everyone I just got word from engineering that they have rolled out a fix for this issue!
If you are experiencing a grayed out button when attempting to launch Air Link or Link, please follow these troubleshooting steps: Put on the Meta Quest headset. Go to "Settings" then select "System". Scroll down to find "Quest Link" and toggle it off, then back on again. Try launching Air Link or Link again.If the issue persists after following these steps, please try restarting your computer and headset before trying again.
Please do not hesitate to come back to the thread and let us know if you're still experiencing this issue going forward!
Update 6/13/24
Hey everyone, just wanted to give you all a quick update. I've informed the engineers that even after a few hours, we still have several users experiencing the same issue. If you haven't already, please make sure to submit your bug reports
Update 6/26/24
With the launch of V66, a fix was issued that will roll out to everyone soon. Please check your headset system settings to ensure you are on the latest update. As always, please come back and let us know if you are still experiencing this issue after the update.
Just marking for visibility (simply a check-in)
I am glad to see some of you are reporting the latest update has fixed the launching issue! Those are still experiencing issues, I know LaserDisk already flagged this with the engineers, and is currently awaiting an update. We appreciate your patience, and please feel free to share any updates or changes you're experiencing. Just a friendly reminder, if you haven't already, bug reports also really help out the engineers get a good idea on what may be causing the issue!