Inspiring

Solved

Quest 3/ Air Link stopped working/ No connection to PC/ PC found but Start Button is greyed out...

Forum|Forum|2 years ago
May 28, 2024
242 replies
106853 views

I've been using the Quest 3 for almost 8 months now, and before i used the Quest 2 without any problems via Air link/same router/same PC...

This Saturday I'm playing Borderland 2 VR and on Monday the Quest 3 can no longer connect to the PC without any reason.

If I want to activate Air Link via the Q3, my PC is displayed in the Air Link Menü as before, but the Start Button for Air Link remains gray and it says "not connected".

I've already tried everything:Hard reseting the Headset, factory reset, router reset, PC & Quest 3 reset, Meta Quest Link restart via the beta menu in the PC Oculus APP, repair function of the Meta Quest APP, firewall completely switched off but nothing...

Then I read that you should completely delete the Oculus software with all folders and reinstall it.
I did that and lo and behold it worked, for exactly ONE day....

When I booted up my PC today and started Quest 3, the same problem...
The PC is displayed but the start button to start Air Link remains gray and it is not connected.
WHY?
Do I have to completely uninstall the software every time, including all folders, then reinstall it in order to be able to play via Air link for exactly ONE day, which has worked for over 3 years before (Quest 1, Quest 2, Quest 3) without any problems?

The connection works immediately using the original Meta Quest Link cable.
Virtual Desktop APP works also...

PLEASE Help!

Best answer by LaserDisk

Hello everyone I just got word from engineering that they have rolled out a fix for this issue!

If you are experiencing a grayed out button when attempting to launch Air Link or Link, please follow these troubleshooting steps: Put on the Meta Quest headset. Go to "Settings" then select "System". Scroll down to find "Quest Link" and toggle it off, then back on again. Try launching Air Link or Link again.

If the issue persists after following these steps, please try restarting your computer and headset before trying again.

Please do not hesitate to come back to the thread and let us know if you're still experiencing this issue going forward!

Update 6/13/24

Hey everyone, just wanted to give you all a quick update. I've informed the engineers that even after a few hours, we still have several users experiencing the same issue. If you haven't already, please make sure to submit your bug reports

Update 6/26/24

With the launch of V66, a fix was issued that will roll out to everyone soon. Please check your headset system settings to ensure you are on the latest update. As always, please come back and let us know if you are still experiencing this issue after the update.

Show previous replies

B

BaronvonDoom

Participant

im also having the same problem on my quest 3 , i have to re pair every time i want to connect to airlink and also my quest cant see my 6ghz wifi6e connection as of today morning. everything was fine yesterday. hope we have a fix on the next update

E

Eliminater74

Up and Coming

**Update: The recent update did nothing to address the issue. It wasn't even focused on this problem. Air Link used to work flawlessly, but now it's problematic due to unnecessary changes. As the saying goes, 'If it ain't broke, don't fix it.' It was better before the so-called improvements. For the record, Steam Link performs much better. Meta developers could learn a lot from Steam's approach.**

B

BaronvonDoom

Participant

ok so my meta quest pro is still on v64 and it can connect to airlink normally and can see 6ghz wifi without any problems, my quest 3 is on v65 and i cant connect to airlink normally without re pairing every time and cant see 6ghz wifi on wifi list ,something is bugged and broke wifi in v65

P

ptyakhUA

Participant

Hi, I think I have the same problem and look where am I now. I am a stable experienced everyday Quest user. Several days ago my Quest 3 stopped connecting to my PC Link app, I tried to reboot the PC Link app, headset and PC several times, but this didn't work. So I decided to factory reset my headset (used to do it already) and made it using Power and Lower Volume buttons. So now I have fresh headset, and after connecting to WiFi it gives me that forever message for hours and hours: "Updating to latest software: Estimating time left..." I already did factory reset several times, connecting to different wifi networks, but picture is the same - "Updating to latest software: Estimating time left..." without any changes for many hours. And yes, the headset is plugged in and charging. Need solution, I am very disapppointed now.

E

Eliminater74

Up and Coming

The recent update did not address the reconnection issue and seems to have altered how Air Link handles trust certificates. Initially, pairing works fine, but after rebooting the headset, it fails to reconnect without re-pairing. This suggests that trust certificates or pairing information might be stored in a different location than where the headset looks for them upon reboot. This misalignment disrupts the reconnection process, requiring re-pairing every time.

Here are my current software details:
- **Version:** 66.0.0.660.370.608997113
- **Runtime Version:** 66.0.0.660.370.608996994
- **OS Version:** SQ3A.220605.009.A1

**Problem Overview:**
1. **Initial Pairing:** Works without issues.
2. **Post-Reboot:** The headset fails to reconnect without re-pairing.
3. **Possible Cause:** Trust certificates or pairing data are stored in a different location than where the system looks for them after a reboot, causing a misalignment.

**Attached Screenshots:**
- **Not Connected Status:**
![Not Connected](file-6J9F6UJkCG4LqMpOHDK6FCHt)
- **About Screen:**
![About Screen](file-j9Yd8Dz6VSKq3qHelcbWPrt0)

**Recommendation for Meta Developers:**
Investigate the storage and retrieval locations of trust certificates and pairing information post-update. Ensuring consistency in how and where this data is stored and accessed after a reboot may resolve the issue. Additionally, examining the differences between Air Link's and Steam Link's handling of such processes could provide useful insights.

G3n3sis

Participant

Thank you for the detailed report. Experiencing exactly the same, and additionally wifi connection drops with v66...

Meta please investigate and resolve those issues asap

S

SanchoMaggot1

New Participant

I'm on Quest 2 v65 and have the exact same problem for the last week or so. I have to go into settings to disable air link, re-enable air link and then pair it with my pc every single time I boot up the headset. Worked perfectly fine until recently. Have tried reinstalling everything but has made no difference. Has to be a bug with v65 onwards surely.

E

Eliminater74

Up and Coming

Personally its a waste of time even reporting this, Seems like meta dont even aknowledge that anything is even being done. The problem is what I said it was, its got to do with the Trust Certificates, upon reboot of your headset, its no longer paired because it cant register that the trust certificates are in the place they should be.

R

RocketCookieAuthor

Inspiring

Personally, I think the more people post the same problem here, the greater the chance that it will not take months until the problem is solved...

I hope people also post all their logs and bug reports via their Quest bug report menu.

E

Eliminater74

Up and Coming

Posting logs is often a helpful method to diagnose many issues. However, the problem here is that the debug tool on the PC won't capture the errors originating from the headset itself unless the PC and headset are linked via ADB. Unfortunately, Air Link and ADB cannot be used simultaneously.

Additionally, Meta encrypts the Air Link data between the two devices, making it difficult to access. No amount of logging will reveal this encrypted data exchange.

The main point I want to emphasize is that this issue cannot be resolved merely through logging. The core of the problem is beyond the scope of standard log files and requires a different approach.

S

SLICarl

Participant

Same issue here. Using Quest 3 on ver 65.0.0.546.341.596219110.

The workaround to open settings menu, disable quest link, enable quest link, confirm pin works but is tedious to do all the time.

I do VR dev in Unity and use Airlink every day for work. Airlink used to pop up just fine and alert me that my desktop was available until this week.

N

NomadsAnIsland

Honored Contributor

This is a throwback problem. I don't remember what versions where affected by this and which version fixed it. One of the 40's I'm guessing. I posted about it when it was fixed but can't find my post for now. Around the time when Air Link went from experimental to an official feature on the Quest 2.

T

tommyaj

New Participant

every time I turn on my headset I have to pair it again and i have no idea how to fix it I've uninstalled and reinstalled the app

N

NomadsAnIsland

Honored Contributor

No fix for now. You just have to pair the headset. Go to System Settings - Oculus Link - disable link, enable like. Launch Link, switch to Air Link and pair the headset. Of course the Link app should be up and running on you PC or Mac

synchromesh62

Up and Coming

I reported this some time back on my Quest 3 also and was hoping V66 would sort it but no joy
Still the same.

EDIT .. My Quest 2 is fine though .. Odd

B

BaronvonDoom

Participant

your quest 2 is also on v66?

i didn't get v66 yet on my quest 3 i have a pro on v64 and its working fine!!

synchromesh62

Up and Coming

No i only have V66 on my Q3 and V65 on my Q2 but now i just checked for any updates on my Q2 ( which where are non ) and it seems that one has now forgotten its Airlink settings on reboot also.
Its a definite Meta issue and not user related.

Show more replies

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO