Forum Discussion

pontiacjeff468's avatar
pontiacjeff468
Honored Guest
2 years ago
Solved

Quest 3 controller pairs but not working at all

right quest 3 controller paired and tracking, but no inputs work. Controller moves around when viewed through headset. but if you pull the trigger, grip , thumbstick, a, b, or meta button. they don't work, or move like there even getting a signal when viewed through headset. Left hand is fine.  Charged every thing up, left batteries out over night, paired controllers through app. tried factory reset but cant continue since it wants me to press the meta button on the right controller and it wont do it

controller
Controller Input Loss
Controller Input Quality
controller pairing
factory reset
Meta Quest 3
tracking
Troubleshooting
  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Hey everyone! Losing access to the various input methods on your controllers can definitely make for a difficult experience, so we'd love to help out! If your controller isn't registering any proper inputs, be sure to double check for any status lights on the controller to make sure it's receiving power. If the controller is receiving power, we recommend trying out a controller factory reset, which is a bit different from a traditional headset factory reset. A controller factory reset resets the controller firmware itself.

    To perform a factory reset on the Quest 3 controllers:

    1. Use the correct button combination to start the factory reset process.

    • Right: Hold the A button and tap the Home (Meta logo) button 5 times.
    • Left: Hold the X button and tap the Menu button 5 times.

    2. The LED will blink orange/white while the factory reset is being performed.

    3. The LED will then change to light-blue during boot.

    4. Controllers can be used again as normal once boot completes.

     

    If you're stuck on the "pull tab from controller" screen after the reset, try waiting on the screen for 5 minutes. This should advance to the controller pairing screen where you should be able to finish pairing the controllers.

    Hopefully that does the trick, but if not, feel free to reach out to us in a PM! We'd be more than happy to continue helping out there!

    Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • alecchalky's avatar
    alecchalky
    2 years ago

    Hi, I ended up contacting Meta and getting a replacement controller under warranty. I did try the controller reset sequence but it obviously didn't work for me.

    thanks 

    Al

53 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey there pontiacjeff468​! Oh no! Controller issues are no fun and can definitely put a damper on your gaming experience. No worries, we are here to help as best we can and get you back into the wonderful world of VR! Thank you for providing us with a detailed description of your issue as this was extremely helpful. We suggest completing another factory reset to be able to omit this troubleshooting step. Before attempting this step be sure to enable Cloud Backups beforehand, to assure your device's app data is saved. Once you've enabled cloud backup, please follow these steps to complete a factory reset:

    • Turn off your headset.
    • Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    • Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    • Use the volume buttons on your headset to highlight Yes and press the power button.

    If you are still experiencing issues with your right controller after trying a factory reset, please reach out to us in a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hello, hello, pontiacjeff468! We're reaching out to check in on that issue with your controller that you were reporting earlier. Do you still need assistance? If so, be sure to send us a PM right here and we'll be glad to continue from there!  

      • Mypalmleaf's avatar
        Mypalmleaf
        Honored Guest
        2 years ago

        I am facing the exact same issue. I tried what you suggested here and it is still not working. I just bought the Quest 3 headset 2 weeks ago. Please assist me to solve it. Thank you 

    • Ihiryu1's avatar
      Ihiryu1
      Explorer
      2 years ago

      My controller isn't working and trying the reset doesn't work

    • SourCherryJam's avatar
      SourCherryJam
      Honored Guest
      2 years ago

      Hi,

      Left controller stopped working. The white light keeps blinking but the controller doesn't register in the headset. I tried factory reset of the left controller, and also factory reset of both controllers. None of that worled.

      Eventually, I followed your instructions to factory reset the headset. Now the headset is stuck on the very first welcome screen where it asks to pull the battery tab out of the left controller. The left controller has new battery and it keeps blinking but headset doesn't recognize it. 

      • SourCherryJam's avatar
        SourCherryJam
        Honored Guest
        2 years ago

        I ended up returning my headset and buying a new one. From looking at this, and other forums, it seems that many Quest 3 headsets have an issue with pairing one or both controllers. I hope Meta addresses this issue. 

  • alecchalky's avatar
    alecchalky
    Explorer
    2 years ago

    My left controller has stopped working. I've changed batteries, i tried to factory reset the controller but there is no life at all. I've re-started the headset numerous times but no change. The right hand controller seems to be working correctly. Is there anything else I can try (other than a factory reset)? it does seem more likely to be a hardware issue to me.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey alecchalky! Thank you for sharing this with us and bringing this to our attention! We are sorry to hear you are experiencing issues with your Quest 3 controller, we know how much of a detriment this can put on your gameplay experience. It is very much appreciated that you listed out the troubleshooting steps you have already attempted. We would be more than happy to help you out with this and ensure all troubleshooting is exhausted! For clarification, we do have a few questions so that we may best assist you:

      • When was the last time your controller worked successfully?
      • Was the controller ever accidentally dropped?
      • Does the LED indicator light on the controller turn on at all?

      We eagerly await your response and to work to a resolution together!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      heya! We were just dropping in to see how things were  going for you regarding your controller problem! We want to make sure you get the help you need and the assistance you desire. If you are still experiencing issues, please feel free to let us know and we will be more than happy to look into this for you further!

      • alecchalky's avatar
        alecchalky
        Explorer
        2 years ago

        Hi, I ended up contacting Meta and getting a replacement controller under warranty. I did try the controller reset sequence but it obviously didn't work for me.

        thanks 

        Al

  • BadSide13's avatar
    BadSide13
    Honored Guest
    2 years ago

    My left controller isn't working either. I have changed the batteries, factory reset my whole system, still nothing. Was there a bad update or something? T.I.A.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hello, BadSide13! We understand that a wonderful VR experience could be ruined by losing controller tracking. We see you have previously attempted a few troubleshooting step with no luck, and you mentioned that you also tried to factory reset your whole system. Have you also tried doing a factory reset on your controllers?

      Try following these instructions to reset your controllers to factory defaults if all other solutions have failed. 

       

              1. Use the correct button combination to start the factory reset process.

                     Right: Hold the A button and tap the Home (Meta logo) button 5 times.

                     Left: Hold the X button and tap the Menu button 5 times.

              2 . The LED will blink orange/white while the factory reset is being performed.

              3. The LED will then change to light-blue during boot.

              4. Controllers can be used again as normal once boot completes.
       

      In the event that this does not work, please feel free to send us a PM to review the other options we have for you, and get you back to playing your game! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a message.

      • irishguy.2023's avatar
        irishguy.2023
        Honored Guest
        1 year ago

        ive tried everyyhing as well. my left controller stopped responding midgame. ive tried updating iphone and quest apps, hard reset, changing the controller battery. my controller doesn't even to a controller hard reset. when i disconnect it through the app and reconnect, it shows its connected, though in the app it shows no battery life. ive changed the batteries with new ones, still nothing. however in one of the games i was playing i could click the joystick in different directions and hear input beep on the nonworking controller! any other solutions? Please Help!

         

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Once more, hello! We are checking in with you to see whether the information we provided helped you solve your issue. Please get in touch with us, and we will be pleased to assist you. We'll be patiently awaiting your response!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey alecchalky. We are sorry to hear that the troubleshooting wasn't successful, but we are happy to hear you have been helped with that replacement. We hope you continue to enjoy the wonderful world of VR and are here for you in the future if you happen to have questions or issues. Have a great day!

      • EffrumScufflegrit's avatar
        EffrumScufflegrit
        Honored Guest
        2 years ago

        I am having a similar issue. I received a replacement RMA headset but my controllers refuse to pair with it during Setup. Because it's in Setup and that's the first step, I can't get to the point of inputting wifi data or pairing to the app. 

         

        I tried factory resetting the headset but it did not work. So I left batteries out of the controllers overnight. When I tried again in the morning, the headset said the left controller was updating and it paired! But I cannot recreate the same thing with the right controller and I am still completely stuck in Setup. This is so disappointing, I haven't been able to use Quest in weeks 😞

  • alecchalky's avatar
    alecchalky
    Explorer
    2 years ago

    Hi, I ended up contacting Meta and getting a replacement controller under warranty.  I think with emails and then the return or the faulty unit then the issue of the replacement it took about 10 days in total.

    good luck

    • frosty._.vr's avatar
      frosty._.vr
      Honored Guest
      1 year ago

      May I ask how long it took them to get you a new controller? I have been dealing with them with the same problem.  They want me to mail in the broken one first then after they process it which takes 7 days after they receive it they will send out another one.  Seems so long.  

  • laserx75's avatar
    laserx75
    Honored Guest
    1 year ago

    Hi, my right controller button on the grip side does not work. I’ve tried new batteries, reset, and on of this works. I don’t know why.

  • GreenTimeMusic's avatar
    GreenTimeMusic
    Honored Guest
    1 year ago

    Same problem.   About every 3rd or 4th time I turn it on the controllers don't track.   I don't see them in the VR.   I can get like the voice rec to work by hitting the meta button.  So the controller works in that sense but no tracking and I cannot click the login.  So I essentially have a $650 paper weight.    And this keeps happening.  It will work sometimes and sometimes I turn it on and cannot use it so I just turn it off and try again a few days later.  It's kinda worthless and frustrating.    

  • vrfx.2023's avatar
    vrfx.2023
    Explorer
    1 year ago

    I know this might be something you tried, but when i tried to reset the controllers i thought it did not work.
    However i found out that my headset was paired with another controller.

    i followed the unpair and pair tutorial and everything worked, maybe some of you guys can use this as a solution:
    https://www.youtube.com/watch?v=Z8Px526_PGU

    • BlueberrieSmoothie's avatar
      BlueberrieSmoothie
      Retired Support
      1 year ago

      This is so helpful! Thanks for sharing those steps vrfx.2023. I know a lot of people (me included) learn better by visually seeing the process step by step like the video you linked, as opposed to reading a list of steps. This will be so helpful for others having this issue, so thanks again!

  • cloud.kicker.pone's avatar
    cloud.kicker.pone
    Honored Guest
    1 year ago

    so i have a meta quest three and my left controller is not really responding by its tracking what i'm saying is it's not recognizing if i'm pointing or squeezing all the triggers It will recognize Me squeezing the grip but it won't recognize me squeezing the front trigger and it keeps thinking I'm pointing and I'm finding this out mostly from VR chat when I never had this problem before. The Quest three controller is fine. But it just doesn't seem to recognize anymore for some reason And my quest too works just fine on Vierta. I don't have really any problems on it. Just this left controller. It's never have this problem before and now it

  • Vimes's avatar
    Vimes
    Protege
    1 year ago

    I did ask earlier in this thread....has anyone been able to follow the instructions to reset their controllers successfully AND note them flashing blue when rebooting..?

     

    Thanks