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nukeboyt's avatar
nukeboyt
Protege
8 months ago
Solved

Rapidly & Repeatedly Connecting then Disconnecting

My Quest 3 recently became unable to maintain a connection to my PC via link cable, rapidly connecting and disconnecting until it is unplugged . I verified it is not the PC or Cable itself that is the problem, by connecting my Quest 3s via the same cable, to the same PC, and it works fine. The question is whether I have a hardware issue or not. I am in the PTC and recently received V79.1030 Build 5115411.10640.520. The problem was intermittent with previous versions since v77 I think.

If it's a problem with the build, I would expect that others may be having the same issue. If no one else is reporting the problem, then I probably have a hardware issue with the USB C port.

Also, I recently noticed that I am recent AGAIN charging to 100% and getting the green light. Since v72 ish, I was unable to charge above 75%, but that problem is gone. So they ARE doing something with the charging (USB C?) circuitry

  • Javibeza's avatar
    Javibeza
    7 months ago

    Guys, apparently this bug has been SOLVED today with a firmware update. Still shows v79 build 1032, it was a more than 1GB update, but just after applied my INIU cable started working again and this issue dissapeared.

    Finally, almost a month...

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  • nukeboyt's avatar
    nukeboyt
    Protege
    7 months ago

    Ok, I'm going to mark this as a "Solution" so that people can easily find it and give it a try.  It a workaround and does not work 100% of the time, but after multiple attempts, I usually can get a connection to Meta Link with my INIU charging / data cable.   Thanks to Cinauz for bring this to my attention.

    1: Make sure the headset is NOT fully charged.  If 100% charged, this method won't work.
    2: Turn OFF the headset.  (Full power-down, not just screen off)
    3: Unplug the cable at the headset
    4: Unplug the power from the in-line hub on the cable
    5: Plug in the cable at the headset (leave the power injection unplugged)
    6: Turn on the headset
    7: Here's where you will know if it's going to work:   You may hear the "connect / charging" sound several times.   If it stops, and you see the on-screen charging indicator @ the quick menu, then go to the next step.   If the connecting / disconnecting does not stop, then go back to the beginning and try again.
    8: Lastly, plug in the power injection at the in-line hub on the cable.

    • DrMacabre68's avatar
      DrMacabre68
      Protege
      7 months ago

      The actual solution is meta fixing it. From other topics, they are working on it.

    • kobs57's avatar
      kobs57
      Heroic Explorer
      7 months ago

      It's not really a solution, rather a workaround but it does work. Just played a game my headset was at 69% and finished at 72% so it is charging as you play but we shouldn't have to do all kinds of acrobatics to be able to play. Plug, unplug, repeat if not working is not a solution as such, but I admit it works.

      So please just in case meta is checking on this site could you take the "solution" off so they can see it's not really resolved

      Edit: Just finished playing for 2 hours straight headset still at 74%

      • nukeboyt's avatar
        nukeboyt
        Protege
        7 months ago

        Glad you were able to keep charged while playing.    I indicated that it's not really a solution.  It's marked as such, only so it is easier to find so people can try it and see if it "works" for them, and lets them play and stay charged like you were able to do.

  • ssamayoa's avatar
    ssamayoa
    Explorer
    7 months ago

    I just updated to v79 and my cable, which has power injection, stop working.

    Lucky me I have another long USB cable without power injection which does work.

    I mostly use Quest 3 for PC games (racing and flight simulation) so I get best performance with cable than Air Link and have large sessions so maintaining the device charged is a must.

    WTH Meta!?!?!?

    Don't like competition?

    Your cable is not only super expensive but also does not have power injection, that's why we had to buy 3rd party cables.

    You are pushing me to look (and spend money) for a replacement for PC games.

    • nukeboyt's avatar
      nukeboyt
      Protege
      7 months ago

      Try the workaround method listed as a "solution" and see if you can get your charging cable to work.   I can get it charging and connected to Meta Link with just a couple of tries.

       

      • ssamayoa's avatar
        ssamayoa
        Explorer
        7 months ago

        Hi,

        > with just a couple of tries.

        I will try but such trial and error is not precisely appealing.

        Thanks.

  • JaoXisDe's avatar
    JaoXisDe
    Honored Guest
    7 months ago

    It's a shame to have the same problem for 2 months and META simply doesn't solve it.

  • Shepard_95's avatar
    Shepard_95
    Honored Guest
    7 months ago

    I had the same issue. When I connected my Quest 3 and it kept disconnecting and reconnecting, I right-clicked on the Meta app icon in the taskbar and clicked on my Quest 3. Right after that, the connection became stable and it hasn’t dropped since. I’ve tried it multiple times and it works every time. I’m not sure why this fixes it, but it’s worth a try.

     

  • Javibeza's avatar
    Javibeza
    Honored Guest
    7 months ago

    Guys, apparently this bug has been SOLVED today with a firmware update. Still shows v79 build 1032, it was a more than 1GB update, but just after applied my INIU cable started working again and this issue dissapeared.

    Finally, almost a month...

    • ssamayoa's avatar
      ssamayoa
      Explorer
      7 months ago

      Also the annoying message of something about "debris" went away!

  • RapMadafaka's avatar
    RapMadafaka
    Explorer
    7 months ago

    Im in the same situation since update v78 cant do anything, I miss playing PC VR, META please do something about this disconnect-reconnect every 5 min

    • nukeboyt's avatar
      nukeboyt
      Protege
      7 months ago

      The problem you are having likely has a different cause than the problem addressed in this thread.   The rapid disconnections I was experiencing were every couple of seconds (not as far apart as yours).     Good luck fixing your problem!

  • chris.kostolni's avatar
    chris.kostolni
    Explorer
    6 months ago

    this is a rediculous problem. i regret buying my quest headset. I use it mostly for PCVR through oculus app. i sim race and this alert pops up and completly disables the screen and my view. ive had crashed is league level races due to this. this alert should not disable to entire VR session. I am going to make a youtube video reviewing the quest3, this will def be the main topic of the video. 

  • zTaigaa's avatar
    zTaigaa
    Explorer
    5 months ago

    I still have the same issue.I cant update from v79.If i try to play pcvr it disconnects me randomly from link.

    Please reply if you have an solution.Thanks :D