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Maximus1219
Maximus1219
Inspiring
December 31, 2025
Solved

Crossbuy doesn’t work

  • December 31, 2025
  • 48 replies
  • 1226 views

I recently bought the Oculus Quest version of Vader immortal but when I go my PC to claim it for the Rift it doesn’t work and it just says “Error performing query”

      Best answer by steve40

      Hey, it's working now. Looks like Meta has fixed the cross-buy issue 🙂.

      I think this thread can be marked as 'solved'.

      48 replies

      steve40
      steve40
      Honored Contributor
      December 31, 2025

      Which Meta store did you buy it from? You have to purchase the Crossbuy version from the PCVR store (select Store from within the Meta Horizon Link PC app), not from the Quest store. The one in the Quest Store is not Crossbuy. Alternatively, navigate to the Quest Store website, and there is a little drop-down box where you can choose between Quest and PCVR (you need to select PCVR):

      Contact MetaStoreHelp​ they might be able to exchange the game for you, but I think the Crossbuy version is not on sale, so you will have to pay more.

      Choleni
      Choleni
      Honored Contributor
      December 31, 2025

      steve_40​  actually, it shouldn't matter from which store you buy a cross-buy game - that's why you always should look on which store is it on discount before buying 😉 - it should, and did for me, work in both directions. 

      Another user posted about that issue recently.

      Cross-Buy Free Claims Failing on Multiple PCVR Titles with GraphQL Error 1675030 | Meta Community Forums - 1357719

      Maximus1219​  contact support as steve_40​ told you and maybe also send a bug report either from the Quest or from the feedback section in the pc app

      Report a bug on Meta Quest

        steve40
        steve40
        Honored Contributor
        December 31, 2025

        Choleni​ OK, good advice, but if I select the game on the Meta Store PCVR webpage, it defaults back to the Quest Store version. If I select it from the Store tab within the Link PC app, it shows the PCVR version. Only the PCVR version lists Rift as a supported device 🤷‍♂️. Neither page says anything about cross-buy.

        Quest Store version:

        PCVR version:

         

        FunKing
        Inspiring
        January 22, 2026

        It seems redeeming the PC VR versions of cross-buy titles is broken for titles on sale.

        As of this writing, Vader Immortal doesn't seem to be on sale, so you could try again. I could redeem two PC VR titles when their sales ended.

        See:

        steve40
        steve40
        Honored Contributor
        January 22, 2026

        I couldn't redeem mine, even after the sale had ended.

        JDogVR
        New Participant
        March 25, 2026

        Just to add on to this, I recently realised I could redeem my Vader Immortal games, which I originally purchased on the headset, on the PC app and was able to play them there. I have also done it with a few other games in the past; Walkabout, Myst, etc.

        However, I purchased The Climb last week as it was in the sale on the Meta Quest Store (in headset) but I cannot redeem it on the Meta Horizon Link (PC) app, even after waiting for the sale to end. The whole reason I got it was because it was on the Cross-Buy list :(

        JDogVR
        New Participant
        March 25, 2026

        After chatting with Support they said:

        It appears this issue stems from the game developers and may be related to licensing errors affecting certain titles. To resolve this, I can process a refund for the game and add a $10 credit to your account as compensation.

        Whether that's the truth, who knows, but it is a massive shame on the Cross-Buy for the few games that support it. I suggested that someone needs to take the game off of the Cross-Buy list.

        Unless you now have to buy the PC version of the game, but they are never discounted anymore  :(

         

        Choleni
        Choleni
        Honored Contributor
        March 25, 2026

        J_DogVR​

        J_DogVR wrote:

        Unless you now have to buy the PC version of the game, but they are never discounted anymore :(

        J_DogVR wrote:

        To resolve this, I can process a refund for the game and add a $10 credit to your account as compensation.

        But this means..... you got the money for the game back,  PLUS $10 credit.

        So it's enough to buy the pc version?

         

        Imgartn
        Up and Coming
        April 14, 2026

        That's weird.
        Because I just recently got Vader Immortal with cross buy. Somewhere in November.

        I think the issue started happening after winter Link app overhaul.

        steve40
        steve40
        Honored Contributor
        April 14, 2026

        It has absolutely nothing to do with Link. It happens on the main web-based store page as well. I never even buy my games through the Link PC app, only through the Quest 3 headset or the web-based Quest or PCVR store.

          Imgartn
          Up and Coming
          April 14, 2026

          Not really.
          I have titles that cannot be redeemed on the web. It says "Launch". When I click on the button - nothing happens - an empty white popup appears.

          So the issue may not specifically be related to Link app but rather backend or DB.

          I assume with winter Link app overhaul they changed something in backend what broken cross buy.

          Imgartn
          Up and Coming
          April 23, 2026

          I had the same issue (with Shadow Point and Raccoon Lagoon).
          After refunding the title and purchasing it again later I was able to get it on PCVR with cross buy.
          I made the Quest version purchase on the web and PCVR version redemption right away in Link app.

          I'm not sure whether something was resolved in backend and I needed to reset the state in my library or it was a sale issue (title bought on specific sale could not be redeemed).
          In any case I was able to get it.

          P.S.:
          If you're an active user on the forum please share the solution with others.



            FunKing
            Inspiring
            April 23, 2026

            Thanks for letting us know! I tried to redeem the apps I was having issues with and I finally could redeem them! 😁 It looks like the issue was really fixed!

              steve40
              steve40Answer
              Honored Contributor
              April 23, 2026

              Hey, it's working now. Looks like Meta has fixed the cross-buy issue 🙂.

              I think this thread can be marked as 'solved'.

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