Game Downloads keep cancelling themselves on Quest 3

Participant

Yeah I just recorded a video in headset of the exact issue, I had a browser window open on OOKLA Speed Test and next to it, the apps window where the games are.
I ran the speed test, all flawless and fast as hell.
I then tried installing Assassins Creed and it did the usual where it downloads a few k and then cancels itself, I then did the same with Asgard's and the exact same thing.
I then finally ran speed test again.....and connection is flawless.
After all of that, I foolishly thought that I would be able to report this issue on the headset and include the video I just recorded......but was then told it exceeded file size limits....without telling what this file size limit is 😠
I am losing my mind with it at this point.

ImperatorsAuthor

Participant

cant even redownload virtual desktop now and thats small. i recorded a video but it wont let me sync it to mobile app. i noticed in notifications it still shows the downloads still downloading but frozen. i did summit the video through the headset to meta not sure if the video sent or not tho.

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12Titans

Participant

I did a bug report yesterday with a screenshot of the notifications screen showing all the failed downloads across various different apps. Haven't heard anything back, but at least they have it somewhere.

ImperatorsAuthor

Participant

iv sent a tweet to meta linking this post

ImperatorsAuthor

Participant

had a reply back on twitter apparently the team are looking into v60 already, fingers crossed it will be sorted as both my quests are currently paper weights

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12Titans

Participant

Good to hear! Can you link the twitter thread? Can't seem to find it

Participant

I'm not on Twitter but I posted a few times on Threads yesterday to @MetaQuest and MetaStoreHelp but I got absolutely no response from them.
Nice to see that they prioritise replying on Twitter over their own platform (Threads) 🙄
I have a developer account and I am just about to fire up the Meta Quest Developer Hub software to see if the logs throw out anything of value when I try to download something....I shall keep you posted 😉

ImperatorsAuthor

Participant

prob a default response, i dont have much hope, they told me to report it to meta support as well which i have done, i made sure i put my q3 serial number in as well. hopefully this will be fixed or they give us a way to roll the headset make to previous version for now.

Participant

Yeah I did my full report to them yesterday including serial number etc etc and all I got back was an RMA email later in the day????
I never asked nor do I want to RMA my headset, it is obviously software because how else are multiple people having this same issue at the same time......right after V60 😠

ImperatorsAuthor

Participant

looking over the forums this issue has popped up a few times

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UnseenArchitect

Participant

Same problem here, all it takes is for wifi connection drop for and you have to download all over again. The fact that there is no pause/resume functionality for downloads is a joke, and not a funny one. Too bad the software is so bad, i'm actually quite liking my Q3, but gonna return it at this rate.

Participant

Yeah that's what I am seeing too, multiple posts, lots of people.
I think it's going to need a wave of people to get them to recognise this problem.

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chrisgv01

Participant

I'm wondering if it's a server problem, given the probable large number of people trying to download just after the Asgard launch date. I'm giving up for now.

ImperatorsAuthor

Participant

possible but this issue has been around for a while affecting random accounts, maybe we all have something in common, like location, im in birmingham uk. or the if our accounts are connected to facebook or not, i kept mine connected. just did another factory reset no help again, iv noticed the preinstalled apps and first encounters downloaded their updates and installed fine, as soon as i tried to install stuff off the store it wouldnt work.