Meta Pay: Unable to make in-game purchases

Question

I am unable to make in-game purchases for Gardens of Time.

- When attempting to make a purchase, I receive a notification that there has been unusual activity, and that it is not possible to make a purchase.

- I have not made a purchase in quite some time and there is no record of any transactions [failed or otherwise] with meta pay.

- The notification also indicates that I can request an account review.

I have contacted Meta Pay/Support 3 times over the last month for an account review.

- My account information is up-to-date and valid.

- I have provided the information requested for the review.

Unfortunately, the responses have been:

- This is not the right department to contact.

- There are payment issues for your country.

I also leveraged the 800 number on the meta pay support Facebook page. That number is not in service.

Has anyone experienced this or a similar issue? And how was it resolved?

Sorrypotatoes · Answer

I’m having this same problem and I don’t know how to fix it

Reasons why it happened

-made 5+ purchases in the span of a day or 2 days

-your buying 3+ expensive items ($30+) in the same day

-you entered the passcode wrong a lot

-The meta team just thinks your suspicious

did you do any of these?

2 replies