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New Participant
March 14, 2024
Solved

Meta Quest headset not downloading any games

  • March 14, 2024
  • 84 replies
  • 30321 views

Ive been trying to download this game i got but every time i press on the download button it gets to 0% and then cancels the download. I’ve tried restarting the headset which didn’t do anything so i resorted to a factory reset but after that nothing is downloading still. so now im left with no games to play on the headset because of this problem

Best answer by WootM4ge

Hey everyone! I brought this issue up with our internal team and they informed me that this issue should be resolved now! Please attempt to download your games again to see if their able to completely install, and try a soft restart of your headset if you haven't already and your downloads are still failing. If you're still having this issue, I recommend making a comment on the thread HERE, as that is where another Moderator has been updating other users on this situation! Thank you all for your patience during this time!

84 replies

New Participant
March 14, 2024

I just bought this oculus two I set it up but it will not download anything. I have factory reset it I’ve reset my Wi-Fi and nothing works.

Participant
March 14, 2024

people are saying its a server issue, you are not alone!

 

New Participant
March 14, 2024

Thank you!!

New Participant
March 14, 2024

I just finished setting up my new quest 3 and it won't let me download anything,  download starts for half a second then canceles itself,  been searching for a fix online but to no avail,  currently there is a reddit post going on from many others with same problem

New Participant
March 14, 2024

same issue on my quest 2 rn. I think i have seen other people say they have the same issue on the q2. idk whats goin on but i dont like it lol

New Participant
March 14, 2024

Seriously,   was hoping that someone from meta would reply....

New Participant
March 14, 2024
Re: Meta Quest headset not downloading any games
New Participant
March 14, 2024

Been having the same problem. Download starts then immediately stops, tried restarting, turning wifi off and back on.

New Participant
March 14, 2024

I just bought my meta quest 3 and it seems I can't download any games not even the one that came with the bundle I bought one game that won't down load either nothing will download and I'm wondering why I bought a 600 dollar vr and I can't play any games..

New Participant
March 14, 2024

I’m experiencing the same issue with my Quest 2 right now, so maybe it’s an issue on Meta’s end? Either way, very frustrating experience. If I actually get some help or find a solution, I’ll pass it along!

New Participant
March 14, 2024

Hi, I am experiencing the same problem as crescentvr, I tried the following:

-factory reset

-ensure enough space

-sign out sign in to meta quest app

 

Now nothing is installing

 

 

New Participant
March 14, 2024

had quest 3 since december last year no complaints but all of a sudden my games wont instal 

Participant
March 14, 2024

Server Issue, DO NOT FACTORY RESET!

 

New Participant
March 14, 2024

too freaking late mate, now i have no games 

Participant
March 14, 2024

So, I was having issues download a game, I would click the game to download, it would enter the queue then begin the download only to immediately stop downloading the game without any pop-ups or anything. I tried everything everyone recommended, but just decided to factory reset. After going through the set-up again I go to download my games only to be met with the same issues, now I have zero games to play with no way of downloading them. I've seen other people say they're experiencing the same thing, so there might be some server side issues or something. But some help would be useful 

New Participant
March 14, 2024

I am having the exact same issue, started earlier today and after I factory reset it it still doesn’t work. This is so frustrating.

New Participant
March 14, 2024

I just got my meta quest 3 about a week ago and I’ve been able to download a few games and apps and now I’ve tried to downfalls Netflix and when I click install it starts the queue then instantly ends it. It does this for all apps.

New Participant
March 14, 2024

It's not just you.  I've got this same issue and it's being reported by others.  Looks like it just started happening very recently.

New Participant
March 14, 2024

Other posts here say there's an "install failed" message on their device when they try installing an app, for me, the app begins to install and immediately stops with no messages. It just goes back to showing me the download option. It goes a little like this:

  1. I click download
  2. It shows the progress bar for less than a second
  3. it stops showing the progress bar
  4. it shows the "download" button

No warnings, no nothing. It just doesn't want to let me do anything. I have been able to install apps in the past (I have steamlink and SuperHot VR, as well as some random Labs apps I was trying out, so at least I can play games with Steam VR). I already tried changing my wifi network, disconnecting and connecting from my wifi, restarting the device. Turning it off and on, and I don't really know what to do. I will not factory reset the device though, I will say.

I've had similar problems before with the camera app where it would say it's recording and immediately stop (but it wouldn't save the video), but the fix for that was to quit Steam Link and try again. I don't know what's wrong. 

New Participant
March 14, 2024

I'm having the exact same problem with my Quest 3 right now.  Exact same symptoms and I've tried the same work-arounds.  I think this must be a problem on Meta's end.

HoloGames
Participant
March 14, 2024

I have exactly the same problem. Yesterday I was able to install games and today I can't install anything anymore. Even installing a new virtual environment doesn't work. I do a factory reset nothing changed. The internet connection is ok - I can browse, go to the store etc.
The headset has the new system software installed: 62.0.0.273.343.570372087