New Participant

Question

We noticed something unusual and for your security, this request couldn't be completed.

Forum|Forum|2 years ago
March 21, 2024
100 replies
21198 views

Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support.

(It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions)

Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support.

Message I get.

We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.

D

Daveryall

New Participant

Same issue here.

verikoolguy

Participant

Same too idk why

O

Oriam2018

New Participant

Same problem here. And it's bothering me bc the sale for the game ends tomorrow.

Samuel N. Green

MetaStoreHelp

Community Manager

Hey there, YakBearded! We couldn't help but notice that you were having some difficulties making purchases within your headset. We'd love to help you get back on the right track! We understand that you've been in contact with our support team, so we kindly ask that you send us a PM so that we can gather some account details and take a deeper dive into things for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be patiently waiting to hear from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

princetondagoat

New Participant

Can you tell me how to buy stuff when it says "We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed."

MetaStoreHelp

Community Manager

Hi princetondagoat. We understand that you are having issues making purchases. We know this is getting in the way of you playing the games you love in the wondrous world of virtual reality; not to worry. We are happy to dive deeper into things for you. If you could send us a private message with your account information, we would be happy to assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Talk soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hiya, YakBearded! We just wanted to check back in with you. Please follow the steps above to send us a PM if you're still in need of some assistance, and we'll be more than happy to help! We'll be looking forward to your message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

T

TheRareClockwork

New Participant

Yeah so I've been having the same problem I just gave my credit card to my alt account I sent 65 bucks to it threw meta cash but know I'm having this issue because I wanted to buy something for scary baboon and of course it said this someone help it's good to say I'm not alone

MetaStoreHelp

Community Manager

Hey there, @TheRareClockwork. Being able to use your preferred payment method is pretty important. We would be happy to look into your issues further and see what we can do to help. Please send us a direct message by clicking our profile name and visiting our Profile Page, then clicking "Send a message" so that we can get the information we need to investigate further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

princetondagoat

New Participant

Yes the same message "We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.". I've been trying to figure out something to buy stuff, but I can't.

MetaStoreHelp

Community Manager

Hello again, princetondagoat! We just wanted to check in and make sure everything is going okay. If you still need help with this, please reach out using the steps in our last message to contact us privately. We are happy to continue helping however we can!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

sillyyeepervr

New Participant

Same…

MrScottBull

Inspiring

Also getting this now.

I could dream forever, and never stop. I could think of life and beauty, the stars that fade in the sky. The hearts of lovers, the dreams of dreamers.

T

tbender4023

New Participant

I'm having the same problem, It started yesterday, and I dont know how to fix it

MrScottBull

Inspiring

I got straight onto support about it and whilst it took a while, I think they eventually sorted it as I was able to purchase a few bits of content since then.

Try with them and hopefully they'll get things moving.

I could dream forever, and never stop. I could think of life and beauty, the stars that fade in the sky. The hearts of lovers, the dreams of dreamers.

N

Natebev1000

Participant

How long did it take for it to work?

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