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xJoJoD
New Participant
October 27, 2025
Question

2FA / Old Phone Number

  • October 27, 2025
  • 1 reply
  • 137 views

I'm trying to confirm my identity on my Meta account, but the account is linked to an old phone number I no longer have access to. If I try to change it to my new number, it sends an SMS to that old phone number. 

    1 reply

    Choleni
    Choleni
    Honored Contributor
    October 28, 2025

    Hi xJoJoD​ 🙂

    You must contact support, they can help you getting back in your account.

    You can do tha via email, chat or WhatsApp here:

    Get Support

    or by sending a PM MetaStoreHelp​  here in the forum.

    Click on their name, then click the "message" button.

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