Bad customer service

Really disappointed with the level of customer service. It’s almost impossible to get proper help, and the responses feel generic and unhelpful. Issues remain unresolved while tickets get closed without a solution.

In my case, I tried to request a refund but was refused. I then asked for a replacement product of the same value, which also went nowhere. I keep being told to contact the retailer, while the retailer directs me back to Meta because their warranty was only valid for 30 days. As a customer, being pushed back and forth like this with no accountability from either side is extremely frustrating.

For a platform that relies on its users and businesses, this lack of effective support and quality control is unacceptable. Please invest in real, accessible customer care and take responsibility for resolving customer issues instead of redirecting them in circles.