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Anonymous
August 9, 2025
Question

Cannot Log in to Meta Account Due to Old Email Address no Longer Exists

I have an existing Meta account under an email address I no longer have access to any more so I can no longer login to my account.  Does anyone know how I can get back into this account and change my email address?  All the rest of my account information should be fine.  It is sending a code to my old email so I can't input that code to finish the login to the account.

      11 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      August 9, 2025

      Hi there Anonymous,

       

      We came across your post and would love to lend a hand!

       

      We understand from time to time you may lose access to an email account, but not to worry as long as you still remember your account details we can assist.

       

      Please send us a DM so we can gather some information from you so we can potentially update your email for you.

       

       Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Maccyb123
        Honored Contributor
        August 9, 2025

        You guys are very helpful. Good job. A question for you. Would it not be better to send pin codes etc to the registered mobile phone with the Meta app installed, via SMS? Sending messages via email is very 2010's . 😁 

        Choleni
        Choleni
        Honored Contributor
        August 9, 2025

        Maccyb123​  

        You wouldn't believe how many people post here because they can't use their 2FA... because they no longer have access to the phone number they used to register.

        So, no matter how it's done... it's never good for everyone.🙃

          Anonymous
          August 9, 2025

          Many people have horizon accounts linked to facebook or instagram accounts, and when they can't be bothered to deal with the 2FA when they log into insta/book, it makes it easier to get hacked and account recovery more difficult.

          Choleni
          Choleni
          Honored Contributor
          August 9, 2025

          That's true... maybe that's why I don't like the idea of an account center where all accounts are linked. It just causes trouble.

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