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Dresdiaz
New Participant
May 13, 2026
Question

I have a Meta Quest 3 that seems to have a provisioning/pairing issue after a failed system update.

  • May 13, 2026
  • 1 reply
  • 238 views

Here is what happened:

  1. The headset originally got stuck during an update and became unusable.
  2. I entered recovery mode and manually sideloaded an official OTA update using ADB.
  3. The update installed successfully and now the headset boots normally again.
  4. I can reach the initial setup screen (language, Wi-Fi, pairing code, etc.).
  5. However, I cannot complete the pairing process in the Meta Horizon app.

Current symptoms:

  1. The Meta Horizon app always fails to pair with the headset.
  2. Bluetooth permissions and nearby device permissions are enabled.
  3. I already tried factory reset multiple times.
  4. I also tried reinstalling the Meta Horizon app.
  5. The headset connects to Wi-Fi correctly.
  6. ADB recovery/sideload works normally.
  7. When I check the serial number on Meta support pages, it says the device has “no support available”.
  8. The serial number is detected correctly in recovery/ADB.

Recovery device info:

  1. Secure Boot: yes
  2. Lock state: locked
  3. Build variant: user
  4. Model revision: eureka

Thx! :)

1 reply

Choleni
Choleni
Honored Contributor
May 13, 2026

Hi Dresdiaz​ 🙂

Dresdiaz wrote:

The Meta Horizon app always fails to pair with the headset.

A few days ago, a user reported that it worked after restaring his phone.

Can't pair my Meta Quest 3 with the phone app | Meta Community Forums - 1373823

Or try using another phone or a table. Maybe borrow one for a few minutes.

Or try this:

For those who are stuck with pairing Quest 2/3 to the Meta Horizon app

Dresdiaz wrote:

When I check the serial number on Meta support pages, it says the device has “no support available”.

You must put in the serial number from the box, not from the headset itself. The number from the box is  for the entire set - headset, left controller, right controller. 

In case you don't have the box anymore, the number can also be found here:

https://www.meta.com/my/devices/

Alternatively. you can contact support via email, chat or WhatsApp HERE

Good luck 🤞

 

 

 

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