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Truffa3
New Participant
November 30, 2025
Solved

IS META A SCAM?

  • November 30, 2025
  • 13 replies
  • 370 views

I PURCHASED A NEW QUEST 3 512 HEADSET (MY THIRD HEADSET...SO MUCH FOR CUSTOMER APPRECIATION).  THE HEADSET DID NOT WORK THE SCREEN WOULD BREAK UP.  I SHIPPED THE HEADSET BACK TO META PER WARRANTY AND AFTER SEVERAL WEEKS AND NUMEROUS EMAILS META REPLACED MY BRAND-NEW UNIT WITH A USED UNIT.  SO BASICALLY, I PAID FULL RETAIL FOR A USED UNIT.  THE USED UNIT LASTED ABOUT A MONTH AND NOW BOOTS TO A BLACK SCREEN AND THEN POWERS OFF.  SO, IT APPEARS I NO LONGER HAVE A WARRANTY FOR THE USED UNIT...META TOOK MY $500+ DOLLARS AND IN RETURN I GOT TO BASICALLY 'RENT' A QUEST FOR 3 MONTHS...THEY MAKE IT NEXT TO IMPOSSIBLE TO GET AN ANSWER FROM CUSTOMER SERVICE...DOES ANYONE KNOW WHAT MY OPTIONS ARE HERE???  I REALLY FEEL META STOLE MY MONEY AND IS SELLING DEFECTIVE PRODUCTS WITHOUT WARRANTIES...

      Best answer by Choleni

      Hi Truffa3​ 🙂

      Truffa3 wrote:

      THE USED UNIT LASTED ABOUT A MONTH AND NOW BOOTS TO A BLACK SCREEN AND THEN POWERS OFF. SO, IT APPEARS I NO LONGER HAVE A WARRANTY FOR THE USED UNIT.

       

      Your warranty is valid for the entire period of your newly purchased Quest.

      If you receive a replacement device, this period also applies to that device.

      Even if your original warranty has expired, you still have a 3-month warranty on the replacement device.
      You said you have issues after a month, so actually you still should  have warranty.🤷‍♀️

      Maybe talk again to support?

      You can do that via email, chat or WhatsApp here:

      Get Support

       

       

      13 replies

      Choleni
      CholeniAnswer
      Honored Contributor
      November 30, 2025

      Hi Truffa3​ 🙂

      Truffa3 wrote:

      THE USED UNIT LASTED ABOUT A MONTH AND NOW BOOTS TO A BLACK SCREEN AND THEN POWERS OFF. SO, IT APPEARS I NO LONGER HAVE A WARRANTY FOR THE USED UNIT.

       

      Your warranty is valid for the entire period of your newly purchased Quest.

      If you receive a replacement device, this period also applies to that device.

      Even if your original warranty has expired, you still have a 3-month warranty on the replacement device.
      You said you have issues after a month, so actually you still should  have warranty.🤷‍♀️

      Maybe talk again to support?

      You can do that via email, chat or WhatsApp here:

      Get Support

       

       

        steve40
        steve40
        Honored Contributor
        December 1, 2025

        It does suck though, if a brand-new device was replaced with a refurbished one. Imagine if it was a new car 😬. The OP hasn't given any dates, so it's not entirely clear how old it was, though.

          Choleni
          Choleni
          Honored Contributor
          December 1, 2025

          Yes, it sucks.

          I would not claim my warranty - and I never recommend that - if I had trouble with a headset from the beginning.

          I always tell users...bring it back and get a new one or refund the headset and buy a new one.

            ahumaann
            ahumaann
            Participant
            December 8, 2025

            I can definitely relate to this experience.

            Now, imagine getting paid in US dollars and purchasing your headset in Euros at full price. 

            I wouldn't mind a used headset if it were at an equal value to my new headset in terms of quality and functionality.

            TheDude55327
            Participant
            December 10, 2025

            Hi Truffa3. Dude, stay away from Meta. They're like a cigarette company. They don't care one bit about us. Their "warranty" is just an endless process of returning headsets. They took mine after I only had it for 5 weeks before their software crashed it. Since my unit was pristine, and so new- i thought I'd be receiving a new one. But noooo. Meta has to hand us as much crap that passes off as "functional" to us on an endless loop; to make up for their own mistake. So now, WE as gamers all get completely robbed. Meta does NOT CARE one bit Dude. Thank God there's competition 🙏 

            steve40
            steve40
            Honored Contributor
            December 11, 2025

            Maybe you didn't read the fine print on your warranty that says you will get a refurbished unit. The trick is to request a full refund if the headset is still new, then buy a new unit.

            Choleni​ gave the correct advice:

            I would not claim my warranty - and I never recommend that - if I had trouble with a headset from the beginning.

            I always tell users...bring it back and get a new one or refund the headset and buy a new one.

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