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ElJefe1272
New Participant
May 9, 2026
Question

Meta Broke my headset

  • May 9, 2026
  • 2 replies
  • 101 views

Meta brokemy Oculus Quest 3 over 15 months ago with an update and I still have yet to receive a replacement (RMA) or refund. All I've done is give me the same runaround with their support team. They don't care to take responsibility for their mistakes. 

2 replies

steve40
steve40
Honored Contributor
May 9, 2026

Your headset died over 15 months ago. The warranty was already in the afterlife. You're basically asking Meta to hop in a time machine and fix something that happened during last year's tax season.

ElJefe1272Author
New Participant
May 9, 2026

I received the RMA after META broke the headset with an update. it didnt just die. I then dropped it off at a FedEx with the label attatched that META provided me as requested. All this time has gone by and I still have yet to receive anything. I would just like meta to own up to their mistakes and make things right. 

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