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Laithgames
New Participant
August 29, 2026
Question

Meta quest serial number rejected when trying to make a warranty claim

  • August 29, 2026
  • 1 reply
  • 48 views

Hello, I’m trying to submit a warranty claim for my Meta Quest 3S. The headset turns on and displays the Meta logo, but then the screen goes black and does not continue loading. I have already tried a factory reset, and the USB update slash recovery options, but the problem remains. When I try to contact Meta Support, the website asks me to verify the serial number, but it keeps rejecting it. I bought the headset at Best Buy on December 18th, 2025, and I have the original receipt. Could a Meta support representative please help me verify the device manually and open a warranty repair or replacement claim? Thank you.

    1 reply

    Choleni
    Choleni
    Honored Contributor
    August 29, 2026

    Hi Laithgames​ 🙂

    Have you tried the serial number from the box? that's the one you have to put in.

    If you don't have the box anymore, can you also find the number on the page below:

    https://www.meta.com/my/devices/

    In case this also doesn't work, contact Meta support via email, chat or WhatsApp HERE

    They have"optimized"(I don't think so😂) the help page, so there are some hoops to get to the support options.

    Tap on order and returns - describe your issue (black screen) - wait for the AI to reply, then tap 

    "no, connect to support".

     

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