Meta support team is incompetent
Has anyone else have to deal with the lack of support from the meta support team?? My son’s quest 3s screen went black (after using it for 3 weeks) Sent it to meta so they can fix or replace it. I was informed 1/5/26 that it will take 5-7 business days for it to be delivered back to us. It’s 1/14/26 and they haven’t even put it in the mail yet. I emailed meta back and they seemed to have lost it because now they are telling me it’s been escalated to the internal team and they are working on the best possible solution for me. The best possible solution would be for Meta to fix the problem and send me a NEW, not refurbished Quest 3s. I would never refer a friend or family member to purchase anything from Meta as this has been a very frustrating experience.