My RW4002 won’t pair with Meta View app – slide‑switch model, no reset option

4 replies
379 views

Hello Meta Support Team,

I own a Ray-Ban Stories model RW4002 (slide-switch, purchased overseas). It pairs via Bluetooth (white LED blinking), but the Meta View app never recognizes it — I can’t advance past pairing.

Meta Japan and Ray-Ban Japan both said it’s unsupported. Since it’s the slide-switch model, I cannot perform a factory reset. I’m unable to proceed beyond the pairing prompt.

Can someone from Meta support please contact me via direct message (DM) to help with remote unlinking or resetting?

Thank you!

MetaStoreHelpAnswer

Community Manager

Hi there,

We hear you, and understand that you're unable to pair your new Ray-Ban Meta Stories AI glasses to the Meta View AI app, and we appreciate you trying to get this resolved. Please allow us to assist you on this.

We would love for you to check out this handy article on How to pair and unpair AI glasses with the Meta AI mobile app, for this.

If this does not help, please send us a private message, to enable us to assist you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelpAnswer

Community Manager

Hi there,

We hear you, and understand that you're unable to pair your new Ray-Ban Meta Stories AI glasses to the Meta View AI app, and we appreciate you trying to get this resolved. Please allow us to assist you on this.

We would love for you to check out this handy article on How to pair and unpair AI glasses with the Meta AI mobile app, for this.

If this does not help, please send us a private message, to enable us to assist you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

O

okukishidaAuthor

New Participant

Hi, thank you for your reply.

The serial number on the inside of the left temple is: 2537QMZC7K0011

I have already tried uninstalling and reinstalling the Meta AI app, and retried the pairing process multiple times. The glasses enter pairing mode (white LED blinking) and connect via Bluetooth, but the Meta AI app does not recognize them.

Looking forward to your further instructions.

Best regards,
[OKU KISHIDA]

O

okukishidaAuthor

New Participant