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Oliver3009
New Participant
December 29, 2025
Question

New Age Restriction Accounts

  • December 29, 2025
  • 3 replies
  • 93 views

Does anyone out there know what to do re the new age restrictions, I receive a daily email asking me to verify my age, I do this and I still receive the same email daily, I have provided Full personal details, set up a family account for my 12 year old Grandson, (who was using my account) but still threats of suspending my account in 5 days, unable to contact Meta for assistance, can anyone help Thanks Wayne

    3 replies

    Choleni
    Choleni
    Honored Contributor
    December 29, 2025

    Hi Oliver3009​ 

    You can contact support via email, chat or WhatsApp HERE

    Oliver3009Author
    New Participant
    January 1, 2026

    Hi Choleni MVP,

    I have tried this on a number of days, and what I receive is the same emails which are not helping, I, follow their instruction to no avail. I think they are AI and generalizing the question, so I am getting know where and running out of time regarding suspending my account.

    Choleni
    Choleni
    Honored Contributor
    January 1, 2026

    Oliver3009​ sorry to here that.... have you also tried the WhatsApp or chat option in the link?

    Maybe contact MetaStoreHelp​ here in the forum, click on their name, then click the Message" button in the upper right corner.

    Normally, they are replaying quickly, but......

    ..........I haven't seen any posts from them in the past 2 weeks, so it might take some time☹️

     

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