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Tvgirllll
New Participant
July 1, 2026
Question

Vr replacement

  • July 1, 2026
  • 2 replies
  • 74 views

Hello. A factory reset completely bricked my Meta Quest 3S. The screen is now stuck on a solid gray color. The Meta Horizon app unpaired from my device, and it is impossible to re-pair it. Regular support denied my replacement because the system says it is out of warranty. Additionally, I am physically unable to mail back or return this broken unit. Can a human moderator please help review my case for a courtesy solution? Thank you. @MetaQuestSupport

2 replies

Choleni
Choleni
Honored Contributor
July 1, 2026

Hi Tvgirllll​ 🙂

The moderators can't help you. 

They are not employees of Meta, but work for the provider of the forum software.

You can contact Meta support via email, chat or WhatsApp HERE.

 

One thing..... have you had any issues with tracking before the factory reset? Maybe your black/grey screen is caused by sweat/moisture that found its way in to the headset.

Sometimes this can be solved using a hairdryer like shown in the video...... be careful, don't use heat.

 

steve40
steve40
Honored Contributor
July 1, 2026

Regular support denied my replacement because the system says it is out of warranty.

 

You'll have to pay for a repair service to fix it for you, or try sideloading the software 🤷‍♂️.

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