Skip to main content
vega1982
New Participant
August 27, 2026
Question

2FA - Lost my Phone

  • August 27, 2026
  • 2 replies
  • 62 views

hey guys,

 i hope someone can help me. I lost my phone and i'm not able to login anymore. I wasn't even able to contact support, because I would need to login in order to do this. so I created this account here.

I've got everything like the serial number of the Headset, my ID card and so on. I received an e-mail telling me that my account has been suspended and will be deleted by october.

I don't know what to do. i know this is all my fault but I don't want to lose all my games. Can someone help me, please?

best regards 

 

2 replies

Tfuyf6
New Participant
August 27, 2026

I also got issue 2FA i got a new phone number, and when I try changing it just won't let me, and I am locked out of my account with all my games. It sucks not having email contact support.

 

Can't even go on my mobile app for meta quest or computer.

Maccyb123
Honored Contributor
August 27, 2026

. Tfuyf6​ A tip for you.. You don't need to change your number when you get a new phone. You can transfer it to your new phone.  Do that next time.  You can send an email with your information to the link below 

vega1982​ 

You can use this too. 

mailto:support@store.metamail.com

 

 

 

    Terms & ConditionsAccessibility statement