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New Participant
September 5, 2025
Solved

4 Serial Numbers and none working?

So this usually started because i had a trial of Green Hell with 30 mins left, Quest 3s told me - No, You dont have any trial time left.
Then i wanted to go Meta Support like it told in the Popup to maybe become my real 30 Mins playtime - No, Give us your Serial Number/Order ID/or Email you bought it with.
Now i have 4 Serial Numbers, One is on the Headset, then the Controller Ones, On my Box are 2, One on top of another. None of them worked in the Site where i should put them in, Order ID No idea because i got mine off Amazon from META. No Idea what to do now

Choleni
CholeniAnswer
Honored Contributor
September 5, 2025

Hi idkbrooski​ 🙂

Go here..... no serial number is needed.

Get support | Meta Store

 

6 replies

Choleni
CholeniAnswer
Honored Contributor
September 5, 2025

Hi idkbrooski​ 🙂

Go here..... no serial number is needed.

Get support | Meta Store

 

New Participant
September 5, 2025

Its Support for Devices tho

Choleni
Honored Contributor
September 5, 2025

You have to contact support somehow, right?

The serial number doesn't work, so I suggest you go that route.🤷‍♀️  

Alternatively, you can send a PM MetaStoreHelp​  here in the forum.

Click on their name, then click the "message" button.

 

Also..... I thought, you're having a problem with the game, not with your headset.
Sorry, if I misunderstood you.🙃