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New Participant
August 1, 2025
Question

Account won't load and loss of access to games.

I started my headset this morning and suddenly all my apps (including pre-installed ones) were in the unknown tab, and when I attempted to start Ancient Dungeon, the game simply didn't start and sent me back to the homescreen with no error message. I tried starting Rec Room, and it did start, but when it tried to connect to servers, it said I didn't have permission to play the game. I restarted my headset and nothing changed. I looked at my account in the options menu and it didn't load my profile page. However, when I switched profiles to another account, all the apps were there and the profile loaded perfectly fine.

4 replies

Bl1tz07Author
New Participant
August 1, 2025

Apperently, leaving my headset turned off for a few minutes fixed it, false allarm!

Honored Contributor
August 1, 2025

Glad it's fixed ! 

New Participant
August 1, 2026

Mine is doing same thing turning it off did not work

steve40
Honored Contributor
August 1, 2026

Go into cloud backup in the headset settings and manually back up a few apps. Don't worry if any of the backups fail. Then power off your headset from the power menu, wait a few minutes, then restart it and see if that fixes it.