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colin80
New Participant
August 5, 2026
Question

Blank game library on quest 2

Hello all, just wondering if anybody can help with an issue we are having. My sons metaquest 2 has worked fine for years up until the other day when the library went blank and just has flashing grey/black tiles. All games are present in the library on the horizon app on his phone but not on the headset. Tried lots of things now, including logging in on my account which also has a blank library. If I try to launch from the app it says make sure the headset is connected to the internet?, the headset does say its connected and I've also tried with a hotspot to eliminate router problems. Could it be a faulty quest?, not done factory restore because he is worried about loosing progress in ug and scary baboon, cloud save is active, is there any way of telling if these apps are cloud supported? any advise would be much appreciated. 

    1 reply

    Choleni
    Choleni
    Honored Contributor
    August 5, 2026

    Hi colin80​ 🙂

    You can check on the link below which of your games supports cloud backup.

    https://secure.oculus.com/my/cloud-backup/

    If you have a dev account, you can also use Sidequest or QGO to backup the game progress to a PC.

    Before doing a factory reset, you can try if the Meta Quest update tool can solve the problem.

    Meta Quest Software Update

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