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XND1452897
New Participant
August 22, 2026
Question

Browser app not working

  • August 22, 2026
  • 6 replies
  • 332 views

Hi everyone, i hope everyone is doing ok!

I seem to have encountered an error, today i turned on my Quest 3, and discovered that the browser app does not even do anything, i click it but no partial opens, no bar icon, nothing. I tried erasing the updates, then updating again, then rebooting the headset, erasing the browser's storage, changing permissions and a combination of every of those. Last thing i did on the headset was looking at my webxr site. I don't want to factory reset my headset. Help is appreciated!!!

    6 replies

    steve40
    steve40
    Honored Contributor
    August 22, 2026

    I don't want to factory reset my headset.

    CaptainHaddock
    CaptainHaddock
    Inspiring
    August 26, 2026

    Option 1: Try performing a hard reboot of your headset. Please refer this link for instructions on how to access the boot screen. Once there, you’ll see the Reboot option.

    Option 2: If the hard reboot does not resolve the issue, I believe the remaining option is to perform a factory reset. Please refer to the same link for instructions on how to proceed with the factory reset.

      sqdimon
      New Participant
      September 11, 2026

      I’ve spent months setting up my Quest, tweaking the settings to my liking. And now I have to wipe everything and start over just because someone poorly tested their product before release!? To make things worse, they didn’t leave any option to roll back to the previous version. There’s no guarantee that the problem won’t come back after a hard reset!

      Maccyb123
      Honored Contributor
      September 11, 2026

      This is a user only forum with volunteers trying to help with headset issues. It's not a complaints dept.  

      If you want to complain, go here. 

      mailto:support@store.metamail.com

       

      sqdimon
      New Participant
      September 8, 2026

      Same problem. Reinstal, clean cache... - nothing helps. It is global problem. Waiting for fix update. 

      sqdimon
      New Participant
      September 8, 2026

      If you enter the virtual space and open the Browser there, it works.
      If you exit the space, the Browser keeps working, but if you close it and open it again, the Browser will no longer open.
      If you enter the space again, open it there, and exit the space, then everything will work again until you close the Browser.

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