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darkside22762025
New Participant
September 12, 2026
Question

Can Meta ever fix anything

  • September 12, 2026
  • 4 replies
  • 91 views

: so i sent my controllers with my headset by accident because I miss read the instructions. I contacted support the next day to warn them. Then they received my headset on August 28, I got my headset like 12days later but my controllers are another story, all I get is excuses from their looking into it I think they lost themA multi-billion dollar company just lost my property and won't replace it. Can a moderator or someone at Meta please help?" 

4 replies

Maccyb123
Honored Contributor
September 12, 2026

There are no Meta staff here my friend and the moderators work for Khoros, the hosters of the forum and have nothing to do with Meta.

You can warn Meta of your error but nothing can happen until after the products arrive. Now they have and you have the headset returned, your controllers got lost in the system. 

If you made a mistake and sent everything together, it doesn't mean they're lost physically but it might mean that they're lost in the automated system , so no point in blaming Meta for your mistake.  Probably better to admit the mistake you made when writing to them, and human nature being what it is they are more likely to assist with fixing your mistake, but less likely to provide assistance to someone who acts belligerently because he messed up and wants to blame Meta employees.  You are ultimately responsible for the error you made. 

Having said that I understand the urgency of you needing to get in contact with them and explain what happened from your end so hopefully they will be able to help you. 

With that in mind, here is a direct email link to Meta support. Have all your details ready to send them and with luck you'll get a rapid response. Good luck and I hope get your situation resolved. 

mailto:support@store.metamail.com

 

 

 

    darkside22762025Author
    New Participant
    September 12, 2026

    I do mention that I sent them in, and I clearly stated that I immediately notified meta the day after I sent the package back before it even got close to the warehouse, what u don't know is that they said for me not to worry that because they have to receive my headset back and inspect it before they issue out the replacement they would get my controllers and put them in along with my replacement headset. Now even though I made the mistake Meta failed to hold up thier side, to later find out that they never inspected my headset or even opened up the box and that it shows my original headset showed up at the warehouse on the 28th. So it's ok for Meta a billion dollar company to Lie to me and totally go against itself on what it stated, so no I'm not going to take blame for this because I did the obvious I notified them and they said they would take care of it,so point of blame does get shifted, and they know that they messed up if they would have said sorry there's nothing we can do then I would have simply let it go and purchase some new ones like I'm about to. U know maybe you outta try reading a whole post before u post a response. Instead of just trying to sit there and attack my character,  and make me sound like some drunk idiot that spits out bad words every chance they get, instead read and reply with helpful feedback, u know the main reason why these forums were created for. I come here for help and this is what I get,now I remember why I stay. Away from forums. 

    Maccyb123
    Honored Contributor
    September 12, 2026

    There are no Meta staff here, just volunteer users offering advice. You came for help, I gave you help, I gave you an email to contact Meta support directly, what else do you want?  Hopefully you won't be waiting less than the standard 3 to 4 months for the replacements. If you remember why you stay away from forums, you are welcome to leave and not come back. Anyway, you can use the link. 

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