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Can no longer invite or join friends on calls

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A couple of days ago after my headset updated, I no longer had the option to invite friends to calls, nor can I join calls or even see when my friends are online. When I go on to ‘People’ the option to invite/chat isn’t there and instead it takes me to the Shop!
I tried asking a friend using the app chat on my iOS to send me an invite, which they did but when I clicked on it and tried to launch on to the VR, nothing came through on the headset to allow me to do it.

Any ideas would be very much welcomed, thanks

T

TheWilmansAnswer

New Participant

Hi there,

So sorry for the delay in replying. I only just saw the email notification earlier today. We turned on the headset after carrying out a hard reboot yesterday and left it overnight and suddenly the problem seems to have resolved itself, so we didn’t need to try your suggestions in the end.
Thanks so much for replying, I’ll be sure to save the guidance in case we need it in the future.

Thanks 😊

MetaStoreHelp

Community Manager

Hey there TheWilmans! We see you are having issues with the Party features of your Quest 2? Setting up a party is quite important, especially when trying to play with your friends, so we would love to review this further and see what we can do for you!

These issues can happen occasionally when your account loses its proper authentication, and the best solution for that would be these steps:

Turn the headset off
Uninstall the mobile app from your mobile device
Restart your mobile device
Reinstall the application and login
Turn the headset back on.

This should help make sure the headset is properly setup with your account. Some other steps include turning off the headset for 10-15 minutes before turning it back on. And trying another Wi-Fi network such as a mobile hot spot. Please note that social features such as parties are no longer available on Quest 1 devices.

Let us know how the steps above worked out, and if you still have issues creating a party, we would love to help out however we can!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

mrballer223

New Participant

I factory reset my oculus and it’s still not working and I think I lost all my progress in my games too 😡😡😡😡

MetaStoreHelp

Community Manager

Hey again TheWilmans, have you had the opportunity to review our previously suggested steps? If you continue to have issues, please let us know as we would love to investigate further! Just let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

T

TheWilmansAuthorAnswer

New Participant

Hi there,

So sorry for the delay in replying. I only just saw the email notification earlier today. We turned on the headset after carrying out a hard reboot yesterday and left it overnight and suddenly the problem seems to have resolved itself, so we didn’t need to try your suggestions in the end.
Thanks so much for replying, I’ll be sure to save the guidance in case we need it in the future.

Thanks 😊

MetaStoreHelp

Community Manager

Thank you for letting us know TheWilmans!

A factory reset would likely do the trick too. Glad you were able to resolve the issues. Please feel free to reach out if you have any further issues or questions!

Otherwise, have a great time in VR!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

R

reapernick2024

New Participant

how to reboot i cant join a call on the people app on the oculus quest 2

MetaStoreHelp

Community Manager

Hey reapernick.2024! We see you want to know how to do a hard reboot on your device. Below, we listed steps on how to do so!

Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.).
Hard reboot the headset.
1. Hold down the power button and volume-down button for 30 seconds until you hear the boot-up sound.
2. If the boot-up sound is not heard:
  1. Hold the power and volume (-) buttons down simultaneously until the boot screen loads on your headset.
  2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
  3. Use the volume buttons on your headset to highlight Yes and press the power button.

Also, we noticed that you are having some trouble joining calls on the People app. Let us know if a hard reboot helps or not, so we can take a closer look into this if needed!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

N

Noahkknudsen

New Participant

Hi again yes I’ve restarted mi headset and done everything I know I’ve struggled to make it work but no success

MetaStoreHelp

Community Manager

Hey again Noahkknudsen! Thank you for attempting the provide steps from our previous conversation. We're sorry this has been an ongoing issue for you and we would love to get this resolved. With that being said, in order to do so please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

N

Noahkknudsen

New Participant

Yes I do still have this problem I’ve been trying to investigate a little more on to make it work again but again no success

MetaStoreHelp

Community Manager

Hello! We just wanted to circle back around to see if that information brought a resolution. Please reach out if you still need assistance.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hello again, mohamedaymen13! We noticed that we haven't heard back from you yet. If you still need help with this, please reach out with the information we requested previously. We'd love to look into this together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

DEATHBALLGOD

New Participant

Yeah I can't accept my friends call on vr I press it then it doesn't put me in the call with my freind then when I call them they keep saying there's an error it was working when I got my vr headset

MetaStoreHelp

Community Manager

Hello there, DEATHBALLGOD! Thanks for hopping in here to let us know you are also having trouble calling friends. We know how much our friends elevate the VR experience, and we're eager to lend a hand! Can you let us know if you've already completed the following troubleshooting steps?

Check for updates for your phone, the Meta Quest mobile app, and the headset.
Restart the headset, the Meta Quest mobile app, and your phone.
Check your network connection or reboot your router.

We'd also love to know what error you're seeing. Would you be able to provide a screenshot or let us know what it says?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

speezy18

New Participant

Hello so ive been having this problem where i cant be invited or invite pepole to a group call i do have parental controls on so is there a setting or way i cant fix this? Thanks!

I

ilovejesus4567

New Participant

Dear meta my vr can’t call anyone when I try to join a call it just says error or you have left the call and I checked for updates none I restarted my vr and internet still no help and I don’t want to factory reset cause am scared to lose my progress in games and there’s other people with the same problem as me

M

mamaJpsa

New Participant

Same issue. I can hear my friend for a second when she accepts and then nothing - in apps I can hear her she cannot hear me.

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