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ThatGuyFinn
ThatGuyFinn
New Participant
December 26, 2021
Solved

Can't add gift card as payment method

Im trying to buy a game on the oculus store with a pre paid gift card, the numbers are right, it has enough money in, and its activated and its still saying that the card is declined and to re-enter the information or try a different payment method. Ive re-enterned the cards details multiple times and its still being declined

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    MetaStoreHelp
    MetaStoreHelpAnswer
    Community Manager
    December 29, 2021

    Hi everyone! We understand a lot of you are trying to purchase games and apps using gift cards. Although your gift card may fall under the payment methods on our support site, there are a couple more requirements that need to be met in order for them to work with our system. The card must be associated with a billing address and be able to have funds reloaded back onto it. Many gift cards do not meet both of these criteria so they cannot be added. We hope this helps clear things up. 👍

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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    Lulu1255
    Up and Coming
    January 18, 2024

    Do not leave credit card on app. There is no way to cancel charge. Credit card company sides with meta and meta will not even answer or respond. They don't have anyway to even speak to them. Call the number it says go online. Go online it says call. Been a month you can't do anything. Bot oculus are returned 

      ThyRuinedKing
      Honored Contributor
      January 26, 2024

      There are plenty of ways to reach out to the Support team, I'll include some links for you. Feel free to use any of these to help get your issue sorted out!

      Helpful Support Links:
      Community Forums Support
      Email and Chat Support
      Meta Quest Help Center

      In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it. P.S., I can beat you at One Piece TCG and Tekken
      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      January 23, 2024

      We hope you're having a good day so far. We just wanted to check in with you and see if you were still having those Gift Card issues. If you still need any assistance, please don't hesitate to get back to us so we can continue working towards a resolution with you!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      TheAntiSocializer
      TheAntiSocializer
      Honored Contributor
      March 6, 2024

      Hey everyone! Just wanted to jump in here and report that I'll be locking this thread since the original post is pretty old now. 

      If you're running into any troubles adding a gift card to your account, I'd suggest starting a new thread in our Get Help board. Thanks! 

      Sometimes it's okay to be a little Bing Chilling
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