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Loucookie
New Participant
November 15, 2025
Solved

Can't configure after factory reset

I factory reset my quest 2 due to some password issues then when I want to finish configuring the headset with the app it just don't detect the headset but the app thinks it's still linked but the website doesn't 

Choleni
CholeniAnswer
Honored Contributor
November 15, 2025

Hi Loucookie​ 🙂

There's a post saying to turn off the Quest and put it away from you, so the app won't detect it as a nearby device immediately..... maybe it's worth a try.

Look here:

https://www.reddit.com/r/OculusQuest/comments/1jiiw6h/for_those_who_are_stuck_with_pairing_quest_23_to/

 

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6 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
November 15, 2025

Hi there, and thank you for bringing this to our attention.

 

Have you been able to successfully change your password? As well as this, can you please let us know which error you are getting when you try to link the headset to the account.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
LoucookieAuthor
New Participant
November 15, 2025

"Unable to pair your headset." "Please try again. If you are still experiencing problems, you may need to restore your headset to its factory settings."

MetaStoreHelp
MetaStoreHelp
Community Manager
November 15, 2025

Hi again, and thank you for your reply!

 

Did you complete the factory reset?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
LoucookieAuthor
New Participant
November 15, 2025

Yes and still nothing 

MetaStoreHelp
MetaStoreHelp
Community Manager
November 15, 2025

Hi there Loucookie, thank you for your reply.

 

In this case, please contact us via DM to have a further look into this for you. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

 

Please remember, you must be signed into the community first to send us a private message.

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Choleni
CholeniAnswer
Honored Contributor
November 15, 2025

Hi Loucookie​ 🙂

There's a post saying to turn off the Quest and put it away from you, so the app won't detect it as a nearby device immediately..... maybe it's worth a try.

Look here:

https://www.reddit.com/r/OculusQuest/comments/1jiiw6h/for_those_who_are_stuck_with_pairing_quest_23_to/

 

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