Can't disable double tap enabling PTC

bump, same problem. there is no "double tap for passthrough" option in v81 on quest 2. never enabled before, but appears after update and no way to disable it, would like to have at least adb command 

yeah, it's important for developers

Today I learned that an update was released, but after installing it and rebooting my glasses, I still can't find this option. It's sad.

this ''bug'' is really annoying can't even revert versions.

Yeah, 2 days after global release and now everyone has this. Now reddit flooded with threads about it
I've even bugreport it weeks ago everywhere and they still do nothing. This feature missfires a lot for me. it always close my virtual desktop without an reason. like really frequently

Same issue, talked to support, they have no idea wtf is going on and are suggesting "factory resets" to fix the problem.

The problem is that the option no longer exists, and some genius thought it'd be a good idea to leave it on by default and remove the option to get rid of it.

God forbid you ACCIDENTALLY touch your headset. Just throw off all the tracking you might have in Steam link or other to-pc-vr software.

Nice job on this one Meta.

Can't wait for the Steam frame.

Yesterday I download a new v83 update and... No, there just change some UI 

So I had an employee in live chat yesterday tell me they would have someone look out about this issue.

I got the email from a support representative.

The following solutions they provided was:

Turn off the double tap passthrough setting that doesn't exist.
Turn off the double tap passthrough setting that doesn't exist. (By another associate)
Turn on advance settings and turn on "Enable Navigator", a setting that ALSO does not exist.
Factory Reset the headset.

So safe to say talking to support is getting no where, and we just have to wait for a developer to respond.

I DMed some of the development workers (specifically for this update) the link to this thread to see if they'll address it, but no luck of a response yet.

Let's keep hoping.

I don't think I can ever genuinely understand what's been happening with Meta firmware over the recent batch of updates, just mindless irreversible mistakes that keeps getting pushed regardless. How do you even expect third-party manufacturers to ever adopt Horizon OS if it stays like this?

Just a year ago I would've wholeheartedly endorsed a Quest 2 for anyone looking for a taste of VR. Now the case for Android XR/SteamOS has never been stronger

Got a response:

Hi Olivia,

Thank you for contacting Meta Store Support. this is Hala, and I’ll be assisting you today.

I truly appreciate you reaching out and sharing your concern regarding the double‑tap passthrough mode on your Meta Quest . I completely understand how important it is to have control over your device settings, and I want to make sure you feel supported and informed.

Please note that the double‑tap passthrough shortcut is no longer toggleable in the current software build. This means the option to disable the gesture has been removed.

We sincerely value your time, patience, and understanding. As a token of our appreciation, I’d be happy to add $20 Meta Store credit to your account to enhance your experience with us. To proceed, could you kindly provide the following information so I can authenticate your account:

• Your full name as it appears on your Meta account
• Current username as it appears on your Meta account
• Email address associated with your Meta account

We truly value your time and appreciate your patience. At Meta, we’re committed to providing the best possible support experience, and I’m here to ensure you feel heard and taken care of every step of the way.

Looking forward to your response.

Best regards,
Hala
Meta Store Support 


This broken feature is here to stay apparently.