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happyfox2011
New Participant
March 30, 2026
Question

Can't link my headset to the mobile app

Well, i did factory reset in my Oculus Quest 2. And when i tried to link it to mobile app it just didn't work! Headset before factory reset i unliked (but it still shows in the app for some reason) and even with this i can't link. Maybe i should re-download Meta Horizon? 😢

3 replies

Choleni
Choleni
Honored Contributor
March 30, 2026

Hi happyfox2011​ 🙂

happyfox2011 wrote:

but it still shows in the app for some reason)

You can try uninstall/reinstall the Horizon app or log out and log back in again to see if that works..... if you are lucky, this works.

If not, use another phone - maybe borrow one from a friend or family member for a few minutes -  or use a tablet to set up the Quest. This worked for several users with the same issue.

    happyfox2011Author
    New Participant
    March 30, 2026

    i installed meta horizon on my sister's phone, loged in and my headset before reset was still here! On other phone!

    Choleni
    Choleni
    Honored Contributor
    March 30, 2026
    happyfox2011 wrote:

    my headset before reset was still here! On other phone!

    Hm, that's odd...... if you have an Android phone, you could try if it works using an iphone - if you can borrow one somewhere.

    You can also look on the webpage...... if the headset after the factory reset is still connected to your account, delete it there.

    https://auth.meta.com/settings/my/devices/

    If this also doesn't work, reach out to Meta support via email, chat or WhatsApp HERE

    Here is another thread with the same issue

    Factory reset Quest 2, unable to re-pair headset. | Meta Community Forums - 1358370

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