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Can't log in Oculus Quest 2

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Username: Informalfrog

My Oculus carried out an update today. On completion of the update I was logged out completely. I had previously set up my account (early Feb 2022) using my Facebook account (I only have one). When I enter the details (which I know are correct) I keep getting the message - "this device is connected to an existing account. Log into this account or reset the device to use a different one." Again I know the details are correct and I have no other account!

Please help

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MetaStoreHelpAnswer

Community Manager

Hey there. We see you wanting to play a game, and can't log in. We know what it can feel like. Let's see what we can do to get you back into your account super quick.

First let's log out of all of our devices. Then we log into the phone app. Once that has been done, we will pair the headset.

If that doesn't work, please PM us for us to better assist you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

Anonymous

We are having similar issue. Very frustrating!

MetaStoreHelpAnswer

Community Manager

Hey there. We see you wanting to play a game, and can't log in. We know what it can feel like. Let's see what we can do to get you back into your account super quick.

First let's log out of all of our devices. Then we log into the phone app. Once that has been done, we will pair the headset.

If that doesn't work, please PM us for us to better assist you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I

Itsmr1k

New Participant

I tried getting support from email but yall changed my email to my current account not my old one! Can i please get someone to contact me through phone because everytime someone connect with me nobody solves my issue! I am trying to get my account back username (@jokster1k) and i made the account with my facebook maybe 2 years ago and it was connected to my facebook!! The account i have now is made with my facebook book it made me not being able to get my other account with my bought games on it, please get me a phone number to call I’ve been trying to resolve this issues for weeks! I just want my old meta account back so i can play my games! All of this meta bs is unnecessary its just makes everything complicated for your customers!!!!

MetaStoreHelp

Community Manager

Hey there, Itsmr1k! Making sure you're able to log into your account is pretty important to us, so we definitely would like to help out! When you get a chance, could you please send us a PM? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

prconnolly21Author

New Participant

Solution found. Oculus support were excellent. Turns out the problem was that two accounts were accidentally created and this was confusing the system. OS unlinked both accounts and provided a password reset link for the correct one. Once this was carried out the problem was solved. However there is some limitations: mainly playing online, joining friends/groups etc. This will be resolved one the Oculus Account login is rolled out in August.

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SKADIVER

New Participant

its still not working for me /

At this point im ready to smash it with a hammer 🤔Help me please!

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chloethomas454126

New Participant

I can't get the code to work

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lyriq088

New Participant

I don’t have access to the email used for my oculus. How do I reset it ?

TheAntiSocializer

Honored Contributor

Hey everyone! I noticed this went by without some assistance, so I wanted to check in and see if anyone was still needing some help.

If so, I would highly suggest reaching out to MetaStoreHelp through PMs for them to get a better look into things.

Sometimes it's okay to be a little Bing Chilling

O

Oscmac678

New Participant

Help

MetaStoreHelp

Community Manager

Hey there! We appreciate you reaching out to us to voice your concern. Having trouble getting logged into your device is never fun and this is definitely not the experience we want for our fellow gamers. No worries though, we'll be happy to assist you with this.

So that we can take a further look into this, let's get this conversation moved over to our private messaging section. You can get there by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you on this.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

Anonymous

hi

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chungdog772024

New Participant

the same just happened to me and i don't know what to do and i have searched up many tutorials and none of them help me

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sherrann51

Participant

I was told ( by this so called support team ) to do a factory reset when they could not tell me me why all my Walkabout mini golf in game purchases disappeared!? After the reset 3 days ago I still cannot get past the ( pair headset in the mobile app) on my headset!!!!?? On my quest app it shows I'm online on Beat saber!? HOW??!! The headset settings on the app is greyed out!? And it also shows that I just received another Achievement award in Beat Saber!? HOW!? ITS NOT ME!? H. E. L. P!!!!!!!!!

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Bandit2022

New Participant

I'm having the same issue where its saying my email doesn't have an account but I know for a fact that the email I am trying is the email I signed up with.

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