Cannot connect to Oculus APP - reset my password but the app says the email or password are wrong

Forum|Forum|1 year ago
July 14, 2025
7 replies
621 views

Hello,

I have try so many time these last months to connect to Quest PC App (I have Oculus 2), but I get the error that the email or password are wrong. I changed the password multiple times (from forget password opinion). But the problem remains. What should I do?

Please find below some screenshots from the steps that I do...

steve40

Honored Contributor

Maybe you should be logging in to Meta not Oculus? Afaik the Oculus accounts were migrated into Meta and support for Oculus accounts ended in 2023. If you didn't migrate your account back in 2023 (everyone was sent emails about it) you lose all your old purchases!

M

Mairh93Author

New Participant

I have access here :

MetaStoreHelp

Community Manager

Hey there Mairh93!

We can see that you had issues logging into your account over Meta Quest Link, is this still happening or were you able to log into your account now?

If you're still unable to access your account over the Meta Quest Link app, then please reach out to us privately, so that we can review this closely for you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We hope you have a wonderful day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

steve40

Honored Contributor

Yup, that's a META account. When I log in to mine on the web, it is also on the site "secure.oculus.com" and the webpage tab is still called "Oculus" 😁.