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PandoraTMR
Participant
December 22, 2025
Solved

Cannot log into meta account causing headset to brick

I am locked out of my Meta account due to lost two-factor authentication.
I still have my email and password, but there is no self-service recovery option anywhere.
I factory reset my Meta Quest 2, which made the account lock permanent and the headset unusable.
Web support, device support, and serial number verification all block me because this is an account-level issue.

I'd like some help on this thank you!

    Choleni
    CholeniAnswer
    Honored Contributor
    December 22, 2025

    Hi PandoraTMR​ 🙂

    You are not blocked from getting support.

    Go HERE for support via email, chat or WhatsApp.

    They are able to help you, if you lose your 2FA..... actually, a factory reset was not necessary😉

    View in thread

    9 replies

    PandoraTMRAuthor
    Participant
    December 22, 2025

    As clarification on how I posted this, I made a secondary account to log into my headset but my headset is account locked and the headset is unusable.

    Maccyb123
    Honored Contributor
    December 22, 2025

    That's unfortunate. Hopefully the support team will see this and give you the help you need. 2 FA is a double edge sword, great for your security until you change your phone or other device. There is also a link to store support at the bottom of this page. You can start there. Good luck. I hope you get it fixed soon. 🤞🤞

      Maccyb123
      Honored Contributor
      December 22, 2025

      Here is the link for your convenience. https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip n

      Choleni
      CholeniAnswer
      Honored Contributor
      December 22, 2025

      Hi PandoraTMR​ 🙂

      You are not blocked from getting support.

      Go HERE for support via email, chat or WhatsApp.

      They are able to help you, if you lose your 2FA..... actually, a factory reset was not necessary😉

        PandoraTMRAuthor
        Participant
        December 22, 2025

        I was not aware on why this page didn't pop up for me! Thank you for the other method! I'll update this board if this works! Thank you!

          Choleni
          Choleni
          Honored Contributor
          December 22, 2025

          The steps to get there

          Get support - Orders, returns, delivery and payment - my issue is not listed here

          ...... just in case you ever need it  again😉

          Maybe this page is only available if the language on help page is set to english..... yesterday I realized, I can't get the page if I set the help page to german🤷‍♀️

            steve40
            steve40
            Honored Contributor
            December 22, 2025

            I can't emphasize how important it is to write down your one-time recovery codes when people set up 2FA and keep them in a safe place in case you lose access to your phone 🤷‍♂️.

              PandoraTMRAuthor
              Participant
              December 22, 2025

              Yeah... I was not thinking about that when I uninstalled the Meta Horizon App when I had issues pairing...

                steve40
                steve40
                Honored Contributor
                December 22, 2025

                You can also access your account via Meta Account Center on the web and manage the 2FA settings from there. It might offer an alternative verification, such as sending a code to your email address, but I'm not sure.

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