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Cannot migrate to Meta Account - no confirmed email address on file for this account

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Please help if you can.

I have an Oculus quest. I have an oculus account -that's how i can post here.

I also linked my Facebook account to my quest years ago. No issues.

Now there's been a update 4.6 overnight and I am blocked from using the Quest without migrating to a Meta account online.

Every time I try and select to continue with Facebook , it actually pulls out all my facebook email details and then tells me 'Something went wrong, no confirmed email address on file for this account' and to Log Out.

Have tried multiple browsers and through my phone but to no avail.

I am locked out of my quest and wanted to get some Tribe XR djing done tonight.

Appreciate anyone who may have an answer.

Tony

V

vertangoAnswer

New Participant

Just figured it out. On your Facebook settings add a new email and confirm it. After doing that try setting up the Meta account with no Facebook account and it'll give you the option of either one of your emails. Use your normal email and the setup process should be like normal.

I'm guessing the Meta's system didn't recognise the email as confirmed so it needed another one to get confirmation on both accounts in the backend.

Hope this works for you as well!

V

VRArcade1289985

New Participant

Same Pb in France ! I hope they will answer soon !
https://forums.oculusvr.com/t5/Fran%C3%A7ais-G%C3%A9n%C3%A9ral/Impossible-de-se-connecter-%C3%A0-son-compte-oculus/td-p/992020

T

TOOTRAuthor

New Participant

Thanks for letting me feel less alone! 🙂 I hope a problem shared is NOT a problem doubled! Will share if i find out any solution.

MetaStoreHelp

Community Manager

Good day! We notice you're having a few issues with your Meta Account. We're aware of the delay this is giving you from being able to use your awesome VR device!

No need to worry, we want to invite you to our PM to get connected with us so we can further look at this for you.

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

V

VRArcade1289985

New Participant

I spent 20 min here and already found many users like us !

I follow this post with a special attention 🤞

V

vertango

New Participant

Same problem here as well.

V

vertangoAnswer

New Participant

Just figured it out. On your Facebook settings add a new email and confirm it. After doing that try setting up the Meta account with no Facebook account and it'll give you the option of either one of your emails. Use your normal email and the setup process should be like normal.

I'm guessing the Meta's system didn't recognise the email as confirmed so it needed another one to get confirmation on both accounts in the backend.

Hope this works for you as well!

T

TOOTRAuthor

New Participant

Hi , thanks for helping - where exactly in Facebook settings can I add a new email?

V

vertango

New Participant

In the settings page there is a contact field that you can edit and it has another button where it says you can add another email or phone number.

F

FubixDragon

New Participant

I have Quest 2 and this might be a me problem but my right controller keeps getting its select button switched from the trigger button to the grip, then the A button. It seems to be doing this randomly. It only started after the last update.

F

followers488757

New Participant

TOOTR wrote:
Please help if you can.

I have an Oculus quest. I have an oculus account -that's how i can post here.

I also linked my Facebook account to my quest years ago. No issues.

Now there's been a update 4.6 overnight and I am blocked from using the Quest without migrating to a Meta account online.

Every time I try and select to continue with Facebook , it actually pulls out all my facebook email details and then tells me 'Something went wrong, no confirmed email address on file for this account' and to Log Out.

Have tried multiple browsers and through my phone but to no avail.
I am locked out of my quest and wanted to get some Tribe XR djing done tonight.

Appreciate anyone who may have an answer.

Tony