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RolandKL
Up and Coming
December 23, 2024
Question

Cannot Setup Oculus 1 after Factory Reset

  • December 23, 2024
  • 38 replies
  • 6892 views

Hello.

I'm having trouble seting up my Oculus 1 Headset for giving away to the sons of my girlfriend.

It now seems that using the mobile App for setup is a must - i factory resettet the device and tried 2 different accounts in the app on two different mobile phones (iphone) but during paring and after setting up wifi and recognising the controllers, the app won't get past th "oculus quest security hints" screen , i just see a spinning wheel  and it does not get past that.

none of the enumerations like (i translate from german text) like "check security info" "make room for a secure playground" "create a guardian area" "for kids above 13 years" "choose proper content" getting checked and inside the headset i only see "continue with setup in the mobile app".

i'm lost.  i don't know what to do further to fix this. 

now i have no present for christmas for three kids.

this sucks !!!

      38 replies

      Show previous replies
      RolandKLAuthor
      Up and Coming
      January 2, 2025

      this is the answer i got from support.   this is the most ridiculous thing i have experienced in the past years.   now oculus1 customers can feel like oculus go customers.

      Hello XXXXXX,

      Welcome to Meta Store Support. My name is ........ and I'm thrilled to be your assistance.

      Thank you for reaching out to us regarding the issues you're experiencing with your Quest1 devices.

      I regret to inform you that the Quest1 has reached its end of life. As a result, software updates and new installations are no longer supported for these devices. This is why you are unable to install or update any software on your Quest1 devices.

      We understand that this may be disappointing news, and we apologize for any inconvenience this may cause. We recommend exploring options for upgrading to a newer device to ensure continued access to the latest software and features.

      If you have any further questions or need assistance with exploring upgrade options, please don't hesitate to contact us.

      Kind Regards,

       

        Finderfound
        Participant
        January 2, 2025

        I am suggesting to the company and all online to work on open sourcing the device operating system, firmware, etc so that people in the community can save these devices from being rendered useless due to lack of support from the current companies dev team.    I don't have specific resources right now to post here but will try to follow up as soon as I find something worthwhile.     I have made a public statement and demand for a credit exchange program to keep old devices out of the landfill and give current owners the ability to continue to enjoy the device.   The problem IS that when new hardware comes out the companies quickly pivot software support and sunset the older hardware leaving owners with little choice but to buy new one while offering no support or helpful assistance in utilizing the old device or responsibly recycling it.      I made a demand of an exhange program and open source the code so there are mulitple options of current owners of old devices.  well see what happens

          DaniDeGldani
          New Participant
          October 9, 2025

          I got this issue too, does anybody have any new solution for this problem?

          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          October 9, 2025

          Hey there DaniDeGldani,

           

          We know how eager you are to get into the world of VR with your Quest 1, but are currently unable to do so due to being unable setup your headset. We want you to have the best possible experience in the Metaverse, so we'd ask you to send us a private message to look further into the matter.

           

          To send us a private message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

           

          We look forward to hearing from you! 

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          matasmorkunasoppo
          Participant
          November 1, 2025

          I have the same problem, I tried to use an older app but still didn't work.

          Choleni
          Choleni
          Honored Contributor
          November 1, 2025

          Hi matas.morkunas.oppo​ 🙂

          The workaround using an older app is still working.

          Just a few days ago a user said that he was able to set up his Quest 1 using an older version of the app.

          Have you tried various version numbers? 

           

          matasmorkunasoppo
          Participant
          November 1, 2025

          I tried version 176 but imma try like 203

          matasmorkunasoppo
          Participant
          November 1, 2025

          Version 203 worked

            Meriphilia
            New Participant
            September 29, 2026

            This happens because meta doesn't want you to use oculus go or oculus quest. They want you to buy the new glasses. The apps are made to NOT connect to the old glasess.

            Choleni
            Choleni
            Honored Contributor
            September 29, 2026

            Meriphilia​ You can still get the Go or Quest 1 paired and working.

            Quest 1 not pairing and serial number not recognized on the website | Meta Community Forums - 1384196 

              Meriphilia
              New Participant
              September 29, 2026

              Thanks Choleni. I know that.....

              Unfortunately, when I get an app that works. As I try to enter my account , meta sends me a code by gmail and then another one by sms....but this never comes.
              I have used more than 5 diferent mobile phones.
              Two months ago was a hell to get the oculus Go work. Now I have the quest 1 and this is hilarius. I know I will make this works, I can't stand the greed of a company as wealthy as Meta trying to block the use of fully functional products simply to make more and more money.

              Thanks again

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