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Cant Login to Oculus Quest Link Software (Black Screen)

Forum|Forum|4 years ago
September 2, 2022
15 replies
14816 views

Once again having this problem still. I cant use my vr on pc anymore because of this problem please help me out.
Tried all methods usually used like reinstalling on a new drive. Updating and all of the above. I need a workaround or a fix please I need some help soon! At this point im thinking about just refunding and saving up for a Index.

Best answer by MetaStoreHelp

Hello there! We recognize that you're experiencing a black screen, which we understand can be concerning and take time away from your gaming, but don't worry, we've got your back. We will do everything possible to get you back to gaming as soon as possible.

Please open a support ticket here, and one of our experts will gladly assist you with this matter.

MetaStoreHelpAnswer

Community Manager

Hello there! We recognize that you're experiencing a black screen, which we understand can be concerning and take time away from your gaming, but don't worry, we've got your back. We will do everything possible to get you back to gaming as soon as possible.

Please open a support ticket here, and one of our experts will gladly assist you with this matter.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

AspectJax

New Participant

I am having the same issue i cant log in on the quest pc app so please fix somthing.

MetaStoreHelp

Community Manager

Hello there Aspect_Jax! We know not being able to enjoy VR the way you're use to can really take the fun out of the day, and we are here to help. Just so we understand you correctly, are you saying when in PCVR you are experiencing a black desktop view or are you saying you can't log in? We eagerly await your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

H

hailcheesecake

New Participant

I am trying to log in into my Meta Horizon Link app (Oculus Home), but each time I try to do so, it states that my password or email are wrong. I have thoroughly checked that this was not the case. Furthermore I can with ease log in to this meta page using the same credentials, so that cannot be the issue. Furthermore the app states that I can "Log in via a browser", but provides no link or instructions to what that browser might be

Choleni

Honored Contributor

Hi hail_cheesecake 🙂

hail_cheesecake wrote:
Furthermore the app states that I can "Log in via a browser", but provides no link or instructions to what that browser might be

I just logged out from the app to see how this works for me.

If I tab on the log in button, I get that "log in via a browser" window, but my default browser opens automatically and I get a window that shows my email address and the "continue as my name" button - I think, that's the point where you have to put in your email? - I tab on it and after a few seconds i'm logged into the app.

Maybe disable your antivirusprogram and your firewall for a moment, or try using another browser as default browser.... i used firefox.

E

elijahluminavr

New Participant

hey, what fixed black screen for me was checking network requirements. I found the picture would go through on my personal pc and personal hotspot, but on a company pc or company managed network it blocked the visual coming though. This link has Meta's business platform included but it has some detailed info: Networking requirements for Meta

While it is possible this might not be the same issue, I'll post this in case it helps.

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