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TmS6666
New Participant
September 6, 2025
Solved

Cant turn off/restart headset after v81

After update v81.

Wifi is turn off and cant be activeted. 

Hold power buttom to restart app dont work. Restart i meny dont work. 

Should i factoryreset?

    TmS6666Answer
    New Participant
    September 9, 2025

    No, factory reset needed. After restart. Everything works again. I have turn on  navigator again. 

     

    View in thread

    11 replies

    Maccyb123
    Honored Contributor
    September 6, 2025

    After the update did you check that you don't need to enter the wifi password on your headset again ? I'm sure you've probably done that but just a thought. Yours is another good reason I stay far away from the public test channel. Your headset is basically a guinea pig to find bugs. I have heard that if you factory reset it will bring you back to v79 and it's probable that it will solve your wifi connection problem. 🤞 Good luck. It might also kick you out of the PTC program but that's possibly a good thing !😁

      TmS6666Author
      New Participant
      September 6, 2025

      Yeah,  maybe. Recharging now hope it starts working after shutdown when battery died. If that don't work, I try factory reset. 

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        September 7, 2025

        Hi TmS6666, we came across your post and wanted to offer some assistance. 


        We understand you're unable to turn on Wi-Fi. This is not an ideal situation but let's try and get this sorted for you. 

         

        You mentioned that you were going to do a factory reset. Did this work?

         

        If not, please reach out to our Customer Support team so that one of our colleagues can investigate this further for you. 

         

         

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Anonymous
        September 6, 2025

        You can restart the headset in Settings > General > Power. This may help and restore the button functionality. I've also heard of a method where you hold down the power button for 15 seconds, regardless of what's happening on the screen.

          Maccyb123
          Honored Contributor
          September 6, 2025

          You can see from the comment that the user held the power button to restart and it didn't work. 

            Anonymous
            September 6, 2025

            I know that, I can read, so why your unnecessary comments?
            I'm talking about holding the power button down for 15+ seconds. I don't know if such an attempt has been made.

              TmS6666AuthorAnswer
              New Participant
              September 9, 2025

              No, factory reset needed. After restart. Everything works again. I have turn on  navigator again. 

               

                bertini007
                New Participant
                October 20, 2025

                Had the same problem but fixed it by restarting the headset instead of doing a factory reset. The trick is that you have to press the power button for about 30 seconds (yep, that long!) which will force a restart of the headset. After the restart it connected to wi-fi properly and the power button worked as before.

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