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AlejoCr11
New Participant
September 29, 2021
Solved

Check the connection while installing the OculusSetup

Hello, I'm trying to install the OculusSetup.exe to be able to use my Oculus Rift S, but every time it is like dowloading it stops at some point and shows a message:

Check the connection.

There was an error while the instalation, Check your connection and try to run again the Oculus instalation program, If you continue having problems with it, please contack the Oculus help service. And here I am.

I already tried to turn on and turn off the wifii and connection by network port, either of them worked, already tried to desactivate all antivirus and run the installation, didn't work, I already restarted my computer, and it still didn't work. I don't know what to do, please help.

      MetaStoreHelp
      MetaStoreHelpAnswer
      Community Manager
      September 30, 2021

      Hey AlejoCr11, thanks for reaching out! We appreciate that you have already taken a few troubleshooting steps to getting the Oculus app installed on your PC.

       

      Please make sure that your PC is fully updated and your drive has at least 4GB of free disk space. Please also temporarily disable any VPNs, antivirus, and firewall protection when installing the Oculus app software. Don't forget to re-enable your respective security software after installing!

       

      If you're still running into issues with your install, please submit a support ticket here and include the setup logs. Instructions for how to collect those logs can be found here.

       

      Cheers!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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      27 replies

      Show previous replies
      calebsparkman
      New Participant
      December 10, 2021

      OK guys I have the solution. After reading over several threads, I seen a guy post about a fix. He said to download AVIRA VPN. It's free the first time. Just go to the site and get the installer and download it. Once it's installed, make a quick account and turn the VPN on. Now install oculus again. At this point, it won't show how fast its downloading and it won't say 5.10 of 5.12. It will just be a blue bar and say installing. After a few minutes it will say finished. I was shocked it worked. All I can say is that zuckerberg can go **bleep** himself

        gavdrich
        Participant
        December 10, 2021

        Yay, thus worked for me too (took 2 tries with different locations).

         

        I just want to say a big thanks to the oculus support team who fixed the problem and kept us all upto date with how the fix was going 🙄

         

        Seriously, thought thanks to the community.

        calebsparkman
        New Participant
        December 11, 2021

        That's what the community is here for my guy

        Saminion
        New Participant
        December 11, 2021

        I also tried the VPN workaround and succeeded to install the App.

        s10mir
        New Participant
        December 18, 2022

        it (beep) work finaly after 3 weeks it work thx  for the help it installed:D 

        thx to  the community now i can use my headset again

        use  the vpn the guy himself said

          LONKfromTip
          New Participant
          November 14, 2025

          I was having the exact same issue as everyone else and I saw everyone going through the runaround with tech support knowing that tech support will always be useless.

          I used my own VPN and this is still a solution today, thank you 4 year old thread for your help!

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